What is the recommended timing for sending thank you emails to maximise guest engagement?
By Thynk· Published · Updated
Send thank-you emails promptly after the guest’s departure, ideally within a day, to reinforce a positive experience and open the door to feedback and future offers.
Full answer
To maximise impact, thank you emails should be sent within 24 hours of the guest's departure. This timely follow-up reinforces positive guest experiences and opens opportunities for feedback or future offers.