How can I ensure that my cancellations in Thynk.cloud are properly reflected in MEWS?
By Thynk· Published · Updated
Use Thynk’s cancellation mechanism, through the interface or API, to set the reservation status to Cancelled rather than adjusting room quantities, then confirm the cancellation in Mews Commander.
Full answer
To ensure that cancellations in Thynk.cloud are properly reflected in MEWS, always use the provided cancellation mechanisms instead of simply adjusting room quantities. This means using the Thynk.cloud interface or API to change the reservation status to 'Cancelled' for the relevant rooms. After submitting cancellation requests, check the MEWS Commander interface to confirm that the cancellations have been processed. It's also recommended to monitor synchronisation logs for any discrepancies and test changes in a sandbox environment before applying them to live bookings.