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    Thynk
    Platform · Intermediate

    What is a channel hub in hospitality software and how does it improve data integration?

    By · Published · Updated

    Short answer

    In Thynk, the channel hub collects Cvent RFPs, emails, web forms and direct bookings as inquiries in one pipeline, connected to PMS data.

    Full answer

    A channel hub is the part of hospitality software that collects and connects business from different channels. In Thynk, it brings together:

    • RFPs from Cvent.
    • Emails, which the email AI copilot turns into structured inquiries.
    • Website inquiry forms and the meetings and events direct booking engine.

    Each request becomes an inquiry in one pipeline, linked to the right account and contact. Integrations with the PMS supply availability and rates, and Thynk's open data model and API connect further systems. The result is one clean flow of data from first contact to confirmed booking.

    channel hubhospitality softwarehotel CRM
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