# Can automated responses be customised for different inquiry types?

> Yes. Automated responses can be tailored by inquiry type, source channel, property or customer segment, and intelligent routing makes sure each inquiry reaches the right team member.

Source: https://faq.thynk.cloud/products/can-automated-responses-be-customised-for-different-inquiry-types
Updated: 2026-10-09
Publisher: Thynk
Category: Products

Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Full answer

Yes, you can create custom automated responses based on inquiry type, source channel, property, or customer segment. The system can use intelligent routing to ensure inquiries reach the right team member.

## Related

- [More Products answers](https://faq.thynk.cloud/products)
- [About Thynk](https://faq.thynk.cloud/about)
- [All answers](https://faq.thynk.cloud/llms-full.txt)