# What is a hotel CRM and how does it integrate with email notifications?

> Thynk's hotel CRM sends automatic notifications, logs Outlook emails, uses templates and converts emails into inquiries.

Source: https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-integrate-with-email-notifications
Updated: 2026-10-09
Publisher: Thynk
Category: Platform

Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Full answer

A hotel CRM manages relationships and sales with companies, agencies and guests. Thynk's hotel CRM, built on Salesforce, works closely with email.
Automatic email notifications alert users to new inquiries, assignments and approvals.
Outlook and Office 365 integration logs emails and meetings on the right records.
Email templates send confirmations, proposals and reminders with merge fields.
The email AI copilot turns incoming emails into inquiries.
Teams never miss an important update, and every client conversation is captured.

## Related

- [More Platform answers](https://faq.thynk.cloud/platform)
- [About Thynk](https://faq.thynk.cloud/about)
- [All answers](https://faq.thynk.cloud/llms-full.txt)