# How do customer reminder notifications work in Thynk?

> Thynk sends rule-based reminders to users or customers, triggered by dates and statuses, and logs each one.

Source: https://faq.thynk.cloud/platform/how-do-customer-reminder-notifications-work-in-thynk
Updated: 2026-10-09
Publisher: Thynk
Category: Platform

Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Full answer

Thynk sends automatic reminders so client follow-ups happen on time.
Reminders are triggered by rules, such as booking status, inquiry date, option date or deposit due date.
They can notify the sales manager or email the customer using templates.
Every reminder is logged on the related record.
Because reminders use the latest data, sales and events teams never overlook an option expiry, a contract follow-up or a payment.

## Related

- [More Platform answers](https://faq.thynk.cloud/platform)
- [About Thynk](https://faq.thynk.cloud/about)
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