# Solutions

> Answers about Solutions on faq.thynk.cloud. Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Questions

- [Can booking stages be flexibly mapped to PMS stages (deduct, non-deduct, etc.) for meeting rooms and room blocks?](https://faq.thynk.cloud/solutions/can-booking-stages-be-flexibly-mapped-to-pms-stages-deduct-non-deduct-etc-for-meeting-rooms-and-room): Yes. Booking stages are fully flexible, can be made conditional with validation rules, and map flexibly to PMS stages for both meeting rooms and room blocks.
- [Can I customise integration mappings?](https://faq.thynk.cloud/solutions/can-i-customise-integration-mappings): Yes. Flexible field mapping lets you customise data transformations, business rules and validation logic with visual tools, and the Thynk team works with you to confirm every mapping is correct.
- [Can I modify the system without technical expertise?](https://faq.thynk.cloud/solutions/can-i-modify-the-system-without-technical-expertise): Yes, Thynk’s no-code configuration tools let business users adjust forms, workflows, reports and dashboards with visual editors and templates. Your Thynk Support team can advise before you make changes.
- [Can I update the rooming list after attaching it to a booking in Thynk.cloud?](https://faq.thynk.cloud/solutions/can-i-update-the-rooming-list-after-attaching-it-to-a-booking-in-thynkcloud): Yes. Rooming lists attached to bookings can be updated at any time, so changes to guest accommodation are reflected promptly.
- [Can Thynk.cloud recalculate existing bookings to reflect new VAT and city tax rates?](https://faq.thynk.cloud/solutions/can-thynkcloud-recalculate-existing-bookings-to-reflect-new-vat-and-city-tax-rates): Yes. An admin interface and bulk booking tools recalculate prices and VAT rules for existing bookings, keeping financials accurate when tax rates change.
- [Do you support a real-time interface?](https://faq.thynk.cloud/solutions/do-you-support-a-real-time-interface): Yes. Thynk syncs in real time with Mews and other PMS and connects any system through its open API and middleware.
- [Do you support Accounting?](https://faq.thynk.cloud/solutions/do-you-support-accounting): Yes. Thynk manages VAT and GL categories, generates accounting items for your ERP journals, and handles pro formas, collections, payments and accounts receivable.
- [Does Thynk offer tasks and reminders per lead, and does it work with Outlook?](https://faq.thynk.cloud/solutions/does-thynk-offer-tasks-and-reminders-per-lead-and-does-it-work-with-outlook): Yes. Thynk manages tasks and reminders per lead, automates them by stage, and works with Outlook and Office 365.
- [How are account edits and additions in PMS transferred to the sales tool?](https://faq.thynk.cloud/solutions/how-are-account-edits-and-additions-in-pms-transferred-to-the-sales-tool): Thynk provisions and updates PMS company profiles from its accounts, matching one account to one or many profiles, with the account as golden record.
- [How are inquiries converted into bookings in Thynk?](https://faq.thynk.cloud/solutions/how-are-inquiries-converted-into-bookings-in-thynk): Inquiries convert into bookings once they reach a status configured as ready for conversion, for users with booking permissions, with optional Salesforce validation rules for extra checks.
- [How are invoices and proforma automatically generated with event details and extras?](https://faq.thynk.cloud/solutions/how-are-invoices-and-proforma-automatically-generated-with-event-details-and-extras): Thynk generates pro formas and invoices automatically from flexible Word-based templates, applying the booking’s event details, extras, and tax and accounting categories.
- [How are options and cancellations handled?](https://faq.thynk.cloud/solutions/how-are-options-and-cancellations-handled): Thynk manages options and cancellations for bookings, room blocks and function spaces, with reminders before option dates.
- [How are rate products managed in Thynk.cloud to accommodate date-specific pricing changes?](https://faq.thynk.cloud/solutions/how-are-rate-products-managed-in-thynkcloud-to-accommodate-date-specific-pricing-changes): Rate products support optional start and end dates defining their valid period, and Thynk automatically excludes rate products outside those dates during booking and recalculation.
- [How are role-based permissions managed across departments, hotels, and the entire group, including access for Head Office users and individual employees?](https://faq.thynk.cloud/solutions/how-are-role-based-permissions-managed-across-departments-hotels-and-the-entire-group-including-acce): Users sign in through SSO with MFA. Each profile sets property data and process access, and roles define the hierarchy across properties, clusters, brands and head office teams.
- [How are series handled when there are several "blocks" and only one contract?](https://faq.thynk.cloud/solutions/how-are-series-handled-when-there-are-several-blocks-and-only-one-contract): Thynk places several blocks, even multi-property, under one contract, with two-way PMS sync of values, rates and rooming lists.
- [How can event management systems improve group booking software efficiency?](https://faq.thynk.cloud/solutions/how-can-event-management-systems-improve-group-booking-software-efficiency): Event management systems give group booking software integrated tools for complex group and MICE requirements, and Thynk, built on Salesforce, runs on secure, scalable infrastructure.
- [How can event management systems improve time update propagation for bookings?](https://faq.thynk.cloud/solutions/how-can-event-management-systems-improve-time-update-propagation-for-bookings): Thynk, built on Salesforce, uses Flow automations and Apex triggers to detect booking event time changes and update related product records, preventing scheduling conflicts.
- [How can event management systems integrate with Cvent RFP for better lead management?](https://faq.thynk.cloud/solutions/how-can-event-management-systems-integrate-with-cvent-rfp-for-better-lead-management): Thynk turns Cvent RFPs into scored, routed inquiries with follow-up tasks and converts won RFPs into bookings.
- [How can external documents, such as leisure contracts, be attached or stored?](https://faq.thynk.cloud/solutions/how-can-external-documents-such-as-leisure-contracts-be-attached-or-stored): Drag and drop documents onto records; Thynk indexes their content for search and connects to OneDrive and SharePoint.
- [How can group booking software avoid Salesforce transaction limits during sync?](https://faq.thynk.cloud/solutions/how-can-group-booking-software-avoid-salesforce-transaction-limits-during-sync): Thynk’s group booking software, built on Salesforce, is designed to work efficiently within Salesforce platform limits, so complex bookings complete Save & Sync smoothly.
- [How can group booking software improve status consistency between bookings and room blocks?](https://faq.thynk.cloud/solutions/how-can-group-booking-software-improve-status-consistency-between-bookings-and-room-blocks): Synchronised updates keep booking and room block statuses aligned, and Thynk’s validation rules stop a booking becoming Definite while its room block is still Tentative.
- [How can group booking software improve venue CRM performance?](https://faq.thynk.cloud/solutions/how-can-group-booking-software-improve-venue-crm-performance): Integrated with a venue CRM, group booking software improves data accuracy, streamlines lead management and supports revenue analytics by consolidating booking information.
- [How can group booking software like Thynk handle locked room blocks for edits?](https://faq.thynk.cloud/solutions/how-can-group-booking-software-like-thynk-handle-locked-room-blocks-for-edits): Thynk controls locked room blocks through PMS Block Status: once reservations are generated the block is read-only, and returning the status to Propose or Pending makes it editable again.
- [How can group booking software support international phone number formats?](https://faq.thynk.cloud/solutions/how-can-group-booking-software-support-international-phone-number-formats): Group booking software must accept phone numbers beginning with the ‘+’ country code, and Thynk’s phone number fields accept international formats seamlessly across PMS, CRS and Salesforce data.
- [How can I change the dates of a package within an existing booking in Thynk.cloud?](https://faq.thynk.cloud/solutions/how-can-i-change-the-dates-of-a-package-within-an-existing-booking-in-thynkcloud): Open the booking record, find the package and edit its start and end dates, then save and check the booking timeline reflects the new dates.
- [How can I ensure cloned room blocks in Thynk.cloud have the correct dates and room counts?](https://faq.thynk.cloud/solutions/how-can-i-ensure-cloned-room-blocks-in-thynkcloud-have-the-correct-dates-and-room-counts): Review every field of the cloned block, checking that all dates and room counts are correct, so room availability stays accurate and synchronisation runs smoothly.
- [How can revenue analytics improve lead management in venue CRM systems?](https://faq.thynk.cloud/solutions/how-can-revenue-analytics-improve-lead-management-in-venue-crm-systems): Revenue analytics shows sales data, booking trends, pricing performance and booking sources, helping teams prioritise leads and maximise profitability on Thynk’s secure, scalable Salesforce platform.
- [How can revenue analytics in Thynk improve hotel sales and event planning?](https://faq.thynk.cloud/solutions/how-can-revenue-analytics-in-thynk-improve-hotel-sales-and-event-planning): Thynk revenue analytics shows segment performance, booking trends, pipeline forecasts and event profitability on one shared Salesforce data model.
- [How can Thynk data be used in a BI tool?](https://faq.thynk.cloud/solutions/how-can-thynk-data-be-used-in-a-bi-tool): Thynk includes BI reporting and can push data to a corporate data lake or BI tool, including through flat files.
- [How can Thynk help manage inquiry to booking conversions in group booking software?](https://faq.thynk.cloud/solutions/how-can-thynk-help-manage-inquiry-to-booking-conversions-in-group-booking-software): Thynk streamlines inquiry-to-booking conversion for group business, connecting with CRS, GSO and Meeting & Events software and synchronising booking data with revenue analytics and Cvent RFPs.
- [How do I confirm a booking has been sent to the PMS from Thynk?](https://faq.thynk.cloud/solutions/how-do-i-confirm-a-booking-has-been-sent-to-the-pms-from-thynk): Open the booking and check its PMS status, external identifier and last sync date.
- [How do I ensure that the Room Block count is updated after a cancellation in Thynk.cloud?](https://faq.thynk.cloud/solutions/how-do-i-ensure-that-the-room-block-count-is-updated-after-a-cancellation-in-thynkcloud): Process the cancellation in Mews, confirm it triggers an update in Thynk, then check after synchronisation that the agreed number of rooms in the room block reflects the cancellation.
- [How do I resynchronise booking data between Thynk and Mews?](https://faq.thynk.cloud/solutions/how-do-i-resynchronise-booking-data-between-thynk-and-mews): Thynk syncs with Mews automatically, and you can run a manual sync from the booking at any time to refresh the data.
- [How do property admins create a new user in Thynk?](https://faq.thynk.cloud/solutions/how-do-property-admins-create-a-new-user-in-thynk): Create a new user with name, email, profile, role, permission sets and territory, then save to send the welcome email.
- [How do user permissions affect booking conversions in venue CRM systems?](https://faq.thynk.cloud/solutions/how-do-user-permissions-affect-booking-conversions-in-venue-crm-systems): Thynk uses Salesforce profiles, permission sets, roles and optional approvals to control who can convert inquiries into bookings.
- [How do you support master level mapping?](https://faq.thynk.cloud/solutions/how-do-you-support-master-level-mapping): Thynk maps records to master level with Salesforce hierarchies for teams, accounts, agencies, properties, brands and segments.
- [How does a channel hub improve reservation management in hospitality software?](https://faq.thynk.cloud/solutions/how-does-a-channel-hub-improve-reservation-management-in-hospitality-software): A channel hub consolidates OTAs, direct bookings and CRS, keeping availability, pricing and booking data consistent and bringing inquiries and bookings into a single interface.
- [How does a hotel CRM enhance lead management and sales processes?](https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-enhance-lead-management-and-sales-processes): A hotel CRM centralises inquiries, contacts and automated follow-ups to improve conversion, and Thynk, built on Salesforce, uses Salesforce automation and analytics to streamline lead qualification and nurturing.
- [How does a hotel CRM handle conflicting operations during Save & Sync?](https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-handle-conflicting-operations-during-save-sync): A hotel CRM prevents simultaneous updates to the same booking record during Save & Sync, using locking mechanisms and UI controls to keep reservation data consistent.
- [How does a hotel CRM like Thynk improve lead management and group booking software functions?](https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-like-thynk-improve-lead-management-and-group-booking-software-functions): Thynk tracks inquiries, converts leads into confirmed bookings and manages follow-ups, while its group booking tools handle block codes, room allocations and pricing changes for complex MICE events.
- [How does a Salesforce-native hotel CRM improve lead management?](https://faq.thynk.cloud/solutions/how-does-a-salesforce-native-hotel-crm-improve-lead-management): Being built on Salesforce gives a hotel CRM robust data handling, automation and analytics for lead management, helping hotels streamline their sales pipeline and MICE event management.
- [How does a venue CRM enhance lead management and sales efficiency?](https://faq.thynk.cloud/solutions/how-does-a-venue-crm-enhance-lead-management-and-sales-efficiency): A venue CRM captures inquiries, tracks communication and automates follow-ups, improving conversion and shortening sales cycles, with PMS, CRS and Meeting & Events integration aligning sales and operations.
- [How does an event management system benefit venues and hotels?](https://faq.thynk.cloud/solutions/how-does-an-event-management-system-benefit-venues-and-hotels): An event management system helps venues and hotels plan and deliver events while streamlining lead management and bookings. Thynk adds Cvent RFP integration and revenue analytics to optimise event profitability.
- [How does an event management system benefit venues using Meeting & Events software?](https://faq.thynk.cloud/solutions/how-does-an-event-management-system-benefit-venues-using-meeting-events-software): An event management system centralises lead management, contracts and resources for meetings and events, and Thynk adds Cvent RFP integration so venues can respond quickly to proposals.
- [How does an event management system integrate with Cvent RFP to streamline venue bookings?](https://faq.thynk.cloud/solutions/how-does-an-event-management-system-integrate-with-cvent-rfp-to-streamline-venue-bookings): Cvent RFP integration lets venues receive and respond to event inquiries directly in their system, and Thynk adds API rate limiting and notifications to keep data uploads orderly.
- [How does channel hub integration benefit CRS and lead management?](https://faq.thynk.cloud/solutions/how-does-channel-hub-integration-benefit-crs-and-lead-management): A channel hub automates data flow between CRS, PMS and CRM, speeding up responses to leads and improving conversion, and Thynk’s channel hub connects with its CRM and Cvent RFPs.
- [How does channel hub technology improve CRS efficiency for hotels?](https://faq.thynk.cloud/solutions/how-does-channel-hub-technology-improve-crs-efficiency-for-hotels): Thynk captures structured requests from every channel and sends blocks and rooming lists to the PMS, reducing effort and errors.
- [How does Cvent RFP integration improve lead management in hospitality software?](https://faq.thynk.cloud/solutions/how-does-cvent-rfp-integration-improve-lead-management-in-hospitality-software): Cvent RFP integration imports RFPs automatically into the CRM, reducing manual entry and speeding up responses, with accurate availability and pricing drawn from CRS and channel hubs.
- [How does group booking software enhance revenue analytics and sales efficiency?](https://faq.thynk.cloud/solutions/how-does-group-booking-software-enhance-revenue-analytics-and-sales-efficiency): Group booking software gives detailed insight into booking patterns, pricing and customer segments, and Thynk, built on Salesforce, adds analytics dashboards and automated workflows to improve sales efficiency.
- [How does group booking software enhance the efficiency of a Global Sales Office (GSO)?](https://faq.thynk.cloud/solutions/how-does-group-booking-software-enhance-the-efficiency-of-a-global-sales-office-gso): Thynk gives GSO teams lead passing, property availability, corporate mapping and consolidated reporting, with permissions at every level.
- [How does group booking software improve hotel revenue and operations?](https://faq.thynk.cloud/solutions/how-does-group-booking-software-improve-hotel-revenue-and-operations): Group booking software manages group reservations and contracts, tracks inquiries and automates communication, helping hotels improve booking accuracy, accelerate sales cycles and grow group revenue.
- [How does group booking software integrate with a channel hub and CRS for better hotel revenue management?](https://faq.thynk.cloud/solutions/how-does-group-booking-software-integrate-with-a-channel-hub-and-crs-for-better-hotel-revenue-manage): The channel hub synchronises group booking software, CRS and PMS in real time, and Thynk supports dynamic inventory management and detailed revenue analytics across these connections.
- [How does hospitality software handle booking and room block status synchronisation?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-booking-and-room-block-status-synchronisation): When a booking’s status changes, for example to Definite, automation updates the linked room block status, and Thynk uses Process Builder, Flows or Apex triggers to keep them aligned.
- [How does hospitality software handle booking event time updates across related products?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-booking-event-time-updates-across-related-products): When a booking event’s time changes, Thynk, built on Salesforce, uses Apex triggers and Flow automations to update all related products in the package automatically.
- [How does hospitality software handle date format customisation for rooming lists?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-date-format-customisation-for-rooming-lists): Thynk, built on Salesforce, supports flexible date format settings in its venue CRM and group booking modules, so users can configure how dates appear on rooming lists.
- [How does hospitality software handle date-based pricing for event quotes?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-date-based-pricing-for-event-quotes): Date-based pricing rules adjust rates according to the event or booking date, so quotes reflect seasonal rates, promotions and special event pricing accurately.
- [How does hospitality software handle guest number generation for event bookings?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-guest-number-generation-for-event-bookings): Hospitality software generates guest numbers automatically to identify attendees linked to specific events, supporting accurate tracking and reporting for group bookings and MICE events.
- [How does hospitality software handle international phone numbers with a '+' sign?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-international-phone-numbers-with-a-sign): International numbers begin with ‘+’ and a country code, and Thynk supports them through flexible validation rules and seamless PMS and CRS integration for smooth data imports.
- [How does hospitality software improve email communication with Co-Pilot integration?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-improve-email-communication-with-co-pilot-integration): Co-Pilot integration automatically processes emails forwarded from property mailboxes, enabling automated responses, task assignment and data extraction to centralise communication.
- [How does hospitality software like Thynk manage PMS account linkages?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-like-thynk-manage-pms-account-linkages): Thynk links CRM data to the matching PMS accounts for accurate guest and booking information, with tools to audit linked accounts, verify primary accounts and correct any mismatches.
- [How does hospitality software manage inactive accounts in hotel CRM systems?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-manage-inactive-accounts-in-hotel-crm-systems): Status fields distinguish active from inactive accounts, and Thynk, built on Salesforce, helps hotel CRM users keep account data accurate while streamlining workflows.
- [How does hospitality software prevent duplicate reservations during group booking uploads?](https://faq.thynk.cloud/solutions/how-does-hospitality-software-prevent-duplicate-reservations-during-group-booking-uploads): Hospitality software uses idempotency, giving each upload a unique transaction identifier, so group booking uploads never create repeated reservations.
- [How does lead management software enhance revenue analytics in hospitality?](https://faq.thynk.cloud/solutions/how-does-lead-management-software-enhance-revenue-analytics-in-hospitality): Lead management captures and nurtures leads from inquiry to booking, and combined with revenue analytics it reveals booking patterns, customer preferences and sales performance.
- [How does PMS Block Status affect room block editing in hotel CRM systems?](https://faq.thynk.cloud/solutions/how-does-pms-block-status-affect-room-block-editing-in-hotel-crm-systems): PMS Block Status controls integration with the PMS, keeping room block details read-only once locked until the status returns to an editable state such as Propose or Pending.
- [How does revenue analytics enhance the functionality of a venue CRM system?](https://faq.thynk.cloud/solutions/how-does-revenue-analytics-enhance-the-functionality-of-a-venue-crm-system): Revenue analytics turns financial and operational data into insight on booking trends, customer behaviour and channel performance, especially when combined with group booking, PMS and CRS data.
- [How does the API rate limiting work?](https://faq.thynk.cloud/solutions/how-does-the-api-rate-limiting-work): API usage is governed by configurable rate limits per integration, with automatic scaling at peak times plus usage analytics and threshold alerts to keep integrations running smoothly.
- [How does Thynk fetch rate prices from Mews for the Room Block Manager?](https://faq.thynk.cloud/solutions/how-does-thynk-fetch-rate-prices-from-mews-for-the-room-block-manager): For the Room Block Manager, Thynk fetches Mews rate prices via scheduled reads of rate schedules; active rates do not need Get Prices enabled for this path, so block pricing stays aligned with Mews without a separate step.
- [How does Thynk handle account merges with Mews?](https://faq.thynk.cloud/solutions/how-does-thynk-handle-account-merges-with-mews): Merging companies or travel agents in Mews updates the merged PMS Account in Thynk to reference the surviving profile and moves the primary flag to it; merging accounts in Thynk brings all related records under one account while leaving Mews profiles untouched.
- [How does Thynk handle inquiry to booking conversion workflows in venue CRM?](https://faq.thynk.cloud/solutions/how-does-thynk-handle-inquiry-to-booking-conversion-workflows-in-venue-crm): Thynk provides a configurable, automated workflow in its venue CRM that converts inquiries into confirmed bookings in line with your business rules and status validations.
- [How does Thynk hospitality software handle cloning events with linked items?](https://faq.thynk.cloud/solutions/how-does-thynk-hospitality-software-handle-cloning-events-with-linked-items): When you clone an event in Thynk, its details and linked items are copied, with items sharing the original event’s start hour cloned and linked to the new event.
- [How does Thynk improve phone number handling compared to Opera OSEM or Tripleseat?](https://faq.thynk.cloud/solutions/how-does-thynk-improve-phone-number-handling-compared-to-opera-osem-or-tripleseat): Thynk’s native Salesforce foundation allows advanced validation rules and smooth data imports, and it supports international ‘+’ prefixed phone numbers natively, including in rooming list uploads.
- [How does Thynk merge account data imported from GDS, HRS or Amadeus?](https://faq.thynk.cloud/solutions/how-does-thynk-merge-account-data-imported-from-gds-hrs-or-amadeus): Thynk maps account data from GDS, HRS or Amadeus to a single golden record per company and merges duplicates.
- [How does Thynk protect room block details once reservations are generated?](https://faq.thynk.cloud/solutions/how-does-thynk-protect-room-block-details-once-reservations-are-generated): Once reservations are generated, Thynk makes room nights and rates read-only so they match the PMS; returning the block to an editable status allows controlled changes.
- [How does Thynk send tax-inclusive or tax-exclusive group block rates to OPERA Cloud?](https://faq.thynk.cloud/solutions/how-does-thynk-send-tax-inclusive-or-tax-exclusive-group-block-rates-to-opera-cloud): Thynk sends OPERA Cloud group block rates through OHIP, and the Include Tax setting on the Thynk Booking Property decides whether tax-inclusive or tax-exclusive amounts are sent. Hotels with tax-inclusive OPERA rate codes should enable it.
- [How does Thynk set OPERA Cloud PMS account types for companies and agents?](https://faq.thynk.cloud/solutions/how-does-thynk-set-opera-cloud-pms-account-types-for-companies-and-agents): When Thynk creates a PMS Account in OPERA Cloud via OHIP, company accounts become CORPORATE profiles and agent accounts become TRAVEL_AGENT profiles; OPERA Cloud handles group profile types as part of its own process.
- [How does Thynk use OPERA Cloud transaction codes as accounting categories?](https://faq.thynk.cloud/solutions/how-does-thynk-use-opera-cloud-transaction-codes-as-accounting-categories): Thynk Accounting Categories correspond to OPERA Cloud transaction codes. Through OHIP, Thynk can fetch and import those codes automatically; admins then map them to Revenue Categories and Products, and Thynk posts charges to OPERA using each category's transaction code.
- [How does Thynk.cloud ensure seamless integration with Mews for hospitality operations?](https://faq.thynk.cloud/solutions/how-does-thynkcloud-ensure-seamless-integration-with-mews-for-hospitality-operations): Thynk’s API integration with Mews synchronises bookings, rate plans and pricing in real time, keeping sales and catering information accurate and up to date across both systems.
- [How does Thynk.cloud guarantee secure and reliable integration with Mews?](https://faq.thynk.cloud/solutions/how-does-thynkcloud-guarantee-secure-and-reliable-integration-with-mews): Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, built on Salesforce, with encrypted, monitored Mews exchanges.
- [How does Thynk.cloud handle upcoming VAT changes effective January 1, 2026?](https://faq.thynk.cloud/solutions/how-does-thynkcloud-handle-upcoming-vat-changes-effective-january-1-2026): Thynk’s VAT Rule object manages time-based VAT category changes, so bookings made before the change keep the old rates while new bookings and recalculations apply updated rates automatically.
- [How does Thynk.cloud handle VAT categories for package items versus individual products?](https://faq.thynk.cloud/solutions/how-does-thynkcloud-handle-vat-categories-for-package-items-versus-individual-products): VAT categories set manually on package items take priority; otherwise items inherit VAT categories from linked products or events, preserving package integrity and tax accuracy.
- [How does Thynk's channel hub and CRS integration support booking event time updates?](https://faq.thynk.cloud/solutions/how-does-thynks-channel-hub-and-crs-integration-support-booking-event-time-updates): Thynk uses Salesforce automation, including Apex triggers and Flow automations, to detect booking event time changes and update related product times across connected systems.
- [How does updated phone number validation benefit event management systems?](https://faq.thynk.cloud/solutions/how-does-updated-phone-number-validation-benefit-event-management-systems): Accepting the ‘+’ character alongside digits, spaces and dashes lets event management systems support global phone formats, keeping contact data accurate for leads, group bookings and communications.
- [How does user access control work?](https://faq.thynk.cloud/solutions/how-does-user-access-control-work): Thynk uses Salesforce profiles, permission sets, roles and sharing, with multi-factor authentication, single sign-on and audit tracking.
- [How is customer payment data protected?](https://faq.thynk.cloud/solutions/how-is-customer-payment-data-protected): Customer payment data is tokenised and encrypted through a PCI-compliant payment service provider, so Thynk never stores actual card numbers.
- [How is data backed up in Thynk?](https://faq.thynk.cloud/solutions/how-is-data-backed-up-in-thynk): Thynk runs on Salesforce's resilient cloud infrastructure, admins can schedule data exports, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.
- [How is the connection between Mews and Thynk authenticated?](https://faq.thynk.cloud/solutions/how-is-the-connection-between-mews-and-thynk-authenticated): Thynk authenticates with Mews using API credentials and access tokens set in its integration settings, with monitoring of every exchange.
- [How often does Thynk refresh guest room availability from OPERA Cloud?](https://faq.thynk.cloud/solutions/how-often-does-thynk-refresh-guest-room-availability-from-opera-cloud): Thynk refreshes OPERA Cloud guest room availability once a day by default, and also fetches current availability whenever a user fetches a room block in the Room Block Manager or refreshes the availability component; the schedule is part of the connector configuration.
- [How quickly can I configure new workflows?](https://faq.thynk.cloud/solutions/how-quickly-can-i-configure-new-workflows): Standard workflows can be configured quickly with the drag-and-drop workflow builder, while more complex custom workflows are set up and tested with the visual process designer.
- [Is the solution cloud-based?](https://faq.thynk.cloud/solutions/is-the-solution-cloud-based): Yes. Thynk is cloud-native, built on Salesforce, accessible from any browser or mobile, and ISO/IEC 27001 certified and SOC 2 Type II compliant.
- [Is the solution multi-property and scalable?](https://faq.thynk.cloud/solutions/is-the-solution-multi-property-and-scalable): Yes. Thynk is natively multi-property, with one data model and one API key for all properties, and it scales easily because it is built on Salesforce, making it enterprise-grade and AI-ready.
- [What advantages does revenue analytics offer in a hotel CRM system?](https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-offer-in-a-hotel-crm-system): Revenue analytics helps hotels identify high-performing segments, forecast demand and adjust pricing, and Thynk’s hotel CRM, built on Salesforce, delivers real-time dashboards and customisable reports.
- [What advantages does revenue analytics offer in a venue CRM compared to Opera OSEM?](https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-offer-in-a-venue-crm-compared-to-opera-osem): Revenue analytics gives venues insight into sales performance, booking trends and profitability, and Thynk’s venue CRM, built on Salesforce, adds AI-driven analytics with strong visualisation and predictive capabilities.
- [What advantages does revenue analytics provide in a venue CRM system?](https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-provide-in-a-venue-crm-system): Revenue analytics helps venues identify trends, forecast demand and evaluate pricing, and Thynk’s venue CRM, built on Salesforce, delivers real-time insights and customisable dashboards.
- [What advantages does revenue analytics provide in hospitality software platforms?](https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-provide-in-hospitality-software-platforms): Revenue analytics monitors, forecasts and optimises revenue across hotels and venues, supporting informed decisions on profitability, inventory and growth in MICE and group sales.
- [What advantages does Thynk offer for hotel and venue event management?](https://faq.thynk.cloud/solutions/what-advantages-does-thynk-offer-for-hotel-and-venue-event-management): Thynk unites event management, hotel CRM and group bookings on Salesforce, with complete event tools, key integrations and automatic upgrades.
- [What advantages does Thynk's venue CRM offer when integrated with a channel hub and CRS?](https://faq.thynk.cloud/solutions/what-advantages-does-thynks-venue-crm-offer-when-integrated-with-a-channel-hub-and-crs): Thynk's venue CRM unifies leads from all channels with client history, live room and space availability and automatic PMS updates.
- [What are best practices for integrating event management systems with Salesforce?](https://faq.thynk.cloud/solutions/what-are-best-practices-for-integrating-event-management-systems-with-salesforce): Use asynchronous processing such as Platform Events, Queueable Apex or batch jobs, which gives scalable, conflict-free synchronisation between event systems and Salesforce-based hospitality CRMs like Thynk.
- [What are the advantages of group booking software with GSO integration?](https://faq.thynk.cloud/solutions/what-are-the-advantages-of-group-booking-software-with-gso-integration): GSO integration centralises sales, lead management and contract negotiations across regions and brands, and Thynk adds asynchronous processing and Cvent RFP integration for smooth operations.
- [What are the benefits of integrating Cvent RFP with event management software?](https://faq.thynk.cloud/solutions/what-are-the-benefits-of-integrating-cvent-rfp-with-event-management-software): Thynk captures Cvent RFPs automatically and carries their details into event planning, BEOs and invoicing without re-keying.
- [What are the benefits of using a hotel CRM for lead management and event bookings?](https://faq.thynk.cloud/solutions/what-are-the-benefits-of-using-a-hotel-crm-for-lead-management-and-event-bookings): A hotel CRM centralises leads, client preferences and communication history, supporting automated follow-ups, pipeline tracking and analytics that improve sales effectiveness and revenue for events.
- [What are the benefits of using group booking software in hospitality?](https://faq.thynk.cloud/solutions/what-are-the-benefits-of-using-group-booking-software-in-hospitality): Thynk speeds up group responses, manages room blocks accurately, syncs with the PMS, produces documents with e-signature and reports on group pace and revenue.
- [What are the different user and admin levels?](https://faq.thynk.cloud/solutions/what-are-the-different-user-and-admin-levels): Thynk uses Salesforce profiles, roles, sharing and permission sets, tuned per implementation, with access from property to corporate level.
- [What benefits does Cvent RFP integration bring to venue CRM and event management?](https://faq.thynk.cloud/solutions/what-benefits-does-cvent-rfp-integration-bring-to-venue-crm-and-event-management): Cvent RFP integration automates the receipt and processing of RFPs in venue CRM and event software, ensuring timely responses and accurate availability checks that improve conversion.
- [What best practices does Thynk.cloud recommend for managing Mews integrations effectively?](https://faq.thynk.cloud/solutions/what-best-practices-does-thynkcloud-recommend-for-managing-mews-integrations-effectively): Keep credentials current, review Thynk's integration monitoring, sync after bulk changes and document data ownership to keep Mews and Thynk aligned.
- [What data syncs between Thynk and my PMS?](https://faq.thynk.cloud/solutions/what-data-syncs-between-thynk-and-my-pms): Depending on your PMS, two-way synchronisation covers reservations, guest profiles, room status, rates, availability, folios, payments and operational data, keeping every system consistent in real time.
- [What features should I look for in an event management system for effective MICE operations?](https://faq.thynk.cloud/solutions/what-features-should-i-look-for-in-an-event-management-system-for-effective-mice-operations): Look for integrated lead management, real-time availability via CRS, automated RFP handling including Cvent, and detailed revenue analytics, all of which Thynk’s Meeting & Events software provides.
- [What file formats are supported for uploading rooming lists in Thynk.cloud?](https://faq.thynk.cloud/solutions/what-file-formats-are-supported-for-uploading-rooming-lists-in-thynkcloud): Thynk supports common formats such as CSV and Excel for rooming list uploads.
- [What happens when I need custom functionality?](https://faq.thynk.cloud/solutions/what-happens-when-i-need-custom-functionality): Thynk supports custom development through Salesforce Apex, Lightning components and its API framework. Contact the Thynk team and our developers can build custom solutions that fit seamlessly into the platform.
- [What is a hotel CRM and how does it improve guest contact matching?](https://faq.thynk.cloud/solutions/what-is-a-hotel-crm-and-how-does-it-improve-guest-contact-matching): A hotel CRM manages guest interactions and data throughout the guest lifecycle. Accurate contact matching supports personalised communication, and Thynk synchronises guest data efficiently using Salesforce capabilities.
- [What is a hotel CRM and how does it support event time synchronisation?](https://faq.thynk.cloud/solutions/what-is-a-hotel-crm-and-how-does-it-support-event-time-synchronisation): A hotel CRM manages guest interactions, bookings and events, and Thynk’s automation workflows and Apex triggers propagate booking event time changes to all related products and services.
- [What is a multi-day package in Thynk?](https://faq.thynk.cloud/solutions/what-is-a-multi-day-package-in-thynk): A multi-day package assigns each package line to specific event days, giving precise services and pricing per day.
- [What is hospitality software and how does it improve hotel guest data management?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-and-how-does-it-improve-hotel-guest-data-management): Hospitality software automates guest profile updates, booking management and communication tracking, helping hotels deliver personalised experiences and improve lead management.
- [What is hospitality software and how does it support tax regulation changes?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-and-how-does-it-support-tax-regulation-changes): Thynk manages VAT and GL categories centrally, so tax changes are applied once and flow into every quote, contract and invoice.
- [What is hospitality software integration and how does it benefit hotel CRM systems?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-and-how-does-it-benefit-hotel-crm-systems): Integration keeps CRM data consistent with other systems; Thynk connects to PMS, Cvent, Lightspeed, Sertifi, Outlook and more via its open API.
- [What is hospitality software integration between Thynk and Opera and how does it benefit hotels?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-between-thynk-and-opera-and-how-does-it-benefit-hotels): The Thynk–OPERA integration synchronises room availability, blocked dates and booking information between Thynk’s venue CRM and OPERA PMS, helping venues manage MICE events accurately.
- [What is hospitality software integration with Opera and how does it affect rate displays?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-with-opera-and-how-does-it-affect-rate-displays): Integration connects OPERA with platforms such as Thynk so that updates in the Room & Rate grid appear automatically in OPERA’s Reservation Overview and Block Grid, keeping rate displays consistent.
- [What is hospitality software upgrade management and how does it benefit hotels?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-upgrade-management-and-how-does-it-benefit-hotels): Upgrade management is the structured process of moving systems to newer versions without disruption. Thynk, built on Salesforce, uses pre-upgrade backups, sandbox testing and post-upgrade validation.
- [What is hospitality software with PMS read-only integration and how does it benefit hotels?](https://faq.thynk.cloud/solutions/what-is-hospitality-software-with-pms-read-only-integration-and-how-does-it-benefit-hotels): A read-only PMS integration shows PMS room block and booking data in Thynk, with external IDs and fetch dates, while the PMS remains in control of that data.
- [What is Mews integration?](https://faq.thynk.cloud/solutions/what-is-mews-integration): Thynk has full two-way synchronisation with Mews: it can create paymasters, push orders and payments, and manage blocks and pickup in Mews, including shoulder dates and wash.
- [What is Save & Sync in Thynk?](https://faq.thynk.cloud/solutions/what-is-save-sync-in-thynk): Save & Sync saves booking changes in Thynk and sends room blocks, dates and rates to the connected PMS in one step.
- [What is the 'Pax per Setup' setting in Thynk?](https://faq.thynk.cloud/solutions/what-is-the-pax-per-setup-setting-in-thynk): 'Pax per Setup' sets the guest capacity of a function space per setup style, which Thynk uses when booking events.
- [What is the best practice for managing user permissions for product creation in Thynk.cloud?](https://faq.thynk.cloud/solutions/what-is-the-best-practice-for-managing-user-permissions-for-product-creation-in-thynkcloud): Use permission sets to grant product creation rights without changing profiles, and review permissions regularly so they match job roles, giving flexible, well-controlled access.
- [What is the corporate login capability?](https://faq.thynk.cloud/solutions/what-is-the-corporate-login-capability): Thynk uses Salesforce SSO with providers such as Azure AD, plus JIT provisioning, group mapping, MFA and password rules.
- [What is the difference between Orders and Reservation Products in Thynk's PMS integration?](https://faq.thynk.cloud/solutions/what-is-the-difference-between-orders-and-reservation-products-in-thynks-pms-integration): Orders are invoiced together to a paymaster, while Reservation Products are added to individual reservations and billed to guests.
- [What is the role of reservation locking in venue CRM and event management systems?](https://faq.thynk.cloud/solutions/what-is-the-role-of-reservation-locking-in-venue-crm-and-event-management-systems): Reservation locking makes room block details read-only once reservations are generated, protecting data integrity between PMS, CRS and CRM, and Thynk builds it into its channel hub and lead management.
- [What platform capabilities support Thynk.cloud’s advanced pricing and VAT management features?](https://faq.thynk.cloud/solutions/what-platform-capabilities-support-thynkclouds-advanced-pricing-and-vat-management-features): Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, giving a secure, scalable foundation for complex pricing, VAT rules and booking recalculations.
- [What role do Salesforce validation rules play in hospitality event management systems?](https://faq.thynk.cloud/solutions/what-role-do-salesforce-validation-rules-play-in-hospitality-event-management-systems): Salesforce validation rules enforce business logic by blocking data that does not meet set criteria, keeping data accurate across modules, while Apex triggers automate more complex workflows.
- [What role does a channel hub play in CRS and lead management for hospitality?](https://faq.thynk.cloud/solutions/what-role-does-a-channel-hub-play-in-crs-and-lead-management-for-hospitality): Thynk's channel hub captures and routes leads, uses PMS availability during qualification and passes confirmed business to the PMS.
- [What role does a Meeting & Events software play in managing database locks for MICE events?](https://faq.thynk.cloud/solutions/what-role-does-a-meeting-events-software-play-in-managing-database-locks-for-mice-events): Thynk uses Salesforce record locking and transactions so multiple users can work on the same MICE event while data stays consistent.
- [What role does group booking software play in managing booking time changes?](https://faq.thynk.cloud/solutions/what-role-does-group-booking-software-play-in-managing-booking-time-changes): Thynk’s group booking software uses automation rules and Apex triggers to synchronise time changes from the parent booking event to all linked products.
- [What role does revenue analytics play in a hotel CRM system?](https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-a-hotel-crm-system): Revenue analytics combines PMS, CRS, group booking and GSO data to reveal market trends, booking patterns and sales performance, helping hotels adjust pricing, forecast demand and target high-value segments.
- [What role does revenue analytics play in event management systems like Thynk?](https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-event-management-systems-like-thynk): Revenue analytics gives insight into financial performance across events and group bookings, helping optimise pricing, profitability and resource allocation, with real-time dashboards and customisable reports in Thynk.
- [What role does revenue analytics play in hospitality software for tax compliance and pricing?](https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-hospitality-software-for-tax-compliance-and-pricing): Revenue analytics shows how tax and regulatory changes affect pricing and profitability by combining PMS, CRS and CRM data, and Thynk delivers it on a secure, scalable Salesforce foundation.
- [What role does Salesforce play in venue CRM status updates?](https://faq.thynk.cloud/solutions/what-role-does-salesforce-play-in-venue-crm-status-updates): Built on Salesforce, a venue CRM uses Process Builder, Flows and Apex triggers to update room block status automatically when a booking status changes, keeping CRM, CRS and group data consistent.
- [What security certifications does Thynk maintain?](https://faq.thynk.cloud/solutions/what-security-certifications-does-thynk-maintain): Thynk is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant, with controls across operations, cloud security, HR and data.
- [Where can developers find Thynk's API documentation and OpenAPI specs?](https://faq.thynk.cloud/solutions/where-can-developers-find-thynks-api-documentation-and-openapi-specs): Thynk's API documentation is public on the Thynk Partners portal (partners.thynk.cloud/documentation), with full GitBook docs, an interactive Mock API with code samples, and downloadable OpenAPI specs; ecosystem partners also get integration support and a sandbox.
- [Which PMS systems does Thynk integrate with?](https://faq.thynk.cloud/solutions/which-pms-systems-does-thynk-integrate-with): Thynk integrates two-way with OPERA Cloud (via OHIP), Mews, SIHOT, Protel and StayNTouch, and connects other systems through its open API.
- [Will changing package dates in Thynk.cloud affect Salesforce records?](https://faq.thynk.cloud/solutions/will-changing-package-dates-in-thynkcloud-affect-salesforce-records): Yes. Because Thynk is built on Salesforce, package date changes synchronise automatically and Salesforce records stay up to date.

## Optional

- [Full corpus](https://faq.thynk.cloud/llms-full.txt): every canonical answer as Markdown
- [About Thynk](https://faq.thynk.cloud/about): the entity description and citation rules