# Products

> Answers about Products on faq.thynk.cloud. Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Questions

- [Can automated responses be customised for different inquiry types?](https://faq.thynk.cloud/products/can-automated-responses-be-customised-for-different-inquiry-types): Yes. Automated responses can be tailored by inquiry type, source channel, property or customer segment, and intelligent routing makes sure each inquiry reaches the right team member.
- [Can I copy whole blocks with accommodation, possibility rates, and event details, or copy days within an event, or copy an "event line" to another block?](https://faq.thynk.cloud/products/can-i-copy-whole-blocks-with-accommodation-possibility-rates-and-event-details-or-copy-days-within-a): Yes. Thynk can clone single or multiple event days and copy events with their space, timings, products and setup.
- [Can I integrate group bookings with my PMS?](https://faq.thynk.cloud/products/can-i-integrate-group-bookings-with-my-pms): Yes. Thynk creates and syncs group blocks and reservations in PMS such as OPERA Cloud, Mews, SIHOT, Protel and StayNTouch.
- [Can I manage events across multiple properties?](https://faq.thynk.cloud/products/can-i-manage-events-across-multiple-properties): Yes. Thynk manages events across several properties, with availability per property and portfolio-wide reporting.
- [Can I manage inquiries, RFPs, and direct bookings in Thynk?](https://faq.thynk.cloud/products/can-i-manage-inquiries-rfps-and-direct-bookings-in-thynk): Yes. Thynk centralises inquiries and RFPs from Cvent and email, scores leads and creates direct bookings with real-time availability.
- [Can I set different rates for different room types within a group?](https://faq.thynk.cloud/products/can-i-set-different-rates-for-different-room-types-within-a-group): Yes. You can create tiered pricing for standard rooms, suites and upgrades, apply automatic discounts based on total room nights, or offer flat rates per room category in line with your revenue strategy.
- [Can I set up approval workflows for different event types?](https://faq.thynk.cloud/products/can-i-set-up-approval-workflows-for-different-event-types): Yes. Approval workflows can be configured by event size, duration, cost or room type, with different approval levels, automatic escalation rules and multiple approvals for high-value events.
- [Can I track TMC partnerships with Thynk B2B Sales?](https://faq.thynk.cloud/products/can-i-track-tmc-partnerships-with-thynk-b2b-sales): Yes. Thynk B2B Sales tracks TMC accounts, agreements and production, and reports on TMC performance.
- [Can I use e-signatures in Thynk?](https://faq.thynk.cloud/products/can-i-use-e-signatures-in-thynk): Yes. Thynk includes e-signature for proposals and contracts and also works natively with DocuSign and Sertifi.
- [Can the CRS handle complex group booking requirements?](https://faq.thynk.cloud/products/can-the-crs-handle-complex-group-booking-requirements): Yes. Groups & Space CRS handles room blocks, meeting space, catering and special requests, with automated workflows covering every aspect of a group reservation.
- [Can Thynk manage many group bookings at the same time?](https://faq.thynk.cloud/products/can-thynk-manage-many-group-bookings-at-the-same-time): Yes. Thynk manages many group bookings side by side, with block, pickup and release tracking and dashboards across all groups.
- [Can we easily add flexible notes/additional text fields to template documents, including conditional fields and images, and manage inventory deductibility?](https://faq.thynk.cloud/products/can-we-easily-add-flexible-notesadditional-text-fields-to-template-documents-including-conditional-f): Yes, drag-and-drop layouts support rich-text notes and images, and every field can be used in Word templates with conditional display. Inventory deductibility is flexible and usually driven by booking stage.
- [Can you modify all events in one go or clone bookings with all events (or a subset of events)?](https://faq.thynk.cloud/products/can-you-modify-all-events-in-one-go-or-clone-bookings-with-all-events-or-a-subset-of-events): Yes. Thynk can clone bookings with all or selected events and mass-edit events selected by type.
- [Do you offer flexible document templates such as proposals, contracts, BEOs, pro formas, and deposit forms?](https://faq.thynk.cloud/products/do-you-offer-flexible-document-templates-such-as-proposals-contracts-beos-pro-formas-and-deposit-for): Yes. Word-based templates for proposals, contracts, BEOs, pro formas and deposit forms output to PDF, Word or URL e-documents whose selections feed back into Thynk, all within Salesforce.
- [Do you offer templates for contract/reservation documents with status tracking, integrated with pipeline management, and tracking statuses like sent, read, accepted, and cancelled?](https://faq.thynk.cloud/products/do-you-offer-templates-for-contractreservation-documents-with-status-tracking-integrated-with-pipeli): Yes. Thynk generates contracts and other documents from templates linked to pipeline stages, with automatic sending, status tracking and e-signature.
- [Does an account need to be assigned to a sales user, and is it easily reassignable?](https://faq.thynk.cloud/products/does-an-account-need-to-be-assigned-to-a-sales-user-and-is-it-easily-reassignable): Yes. Accounts are assigned manually or by territory rules and can be reassigned easily, individually or in bulk.
- [Does the system offer flexible booking stages, including status for Meeting rooms and Room blocks, and flexible mapping to PMS stages such as deduct and non-deduct?](https://faq.thynk.cloud/products/does-the-system-offer-flexible-booking-stages-including-status-for-meeting-rooms-and-room-blocks-and): Yes. Stages are flexible across the booking and account life cycles, can be conditional and trigger automation, vary by event type or brand, and map flexibly to PMS stages.
- [Does Thynk work with Outlook calendars?](https://faq.thynk.cloud/products/does-thynk-work-with-outlook-calendars): Yes. Thynk works with Outlook and Office 365 to log emails and meetings and keep appointments in step.
- [How are invoices broken down in Thynk, and how do payments update them?](https://faq.thynk.cloud/products/how-are-invoices-broken-down-in-thynk-and-how-do-payments-update-them): Each Thynk invoice has an Invoice Breakdown showing invoice lines, detailed invoice items including package contents, and subtotals by VAT category, plus its own History tab and attachments. Payments recorded on the booking's Payments tab flow automatically into the invoice's Paid Amount field.
- [How can I easily create and personalise DDR and menu/AV items, including packages, splittings, and discounts for individual clients?](https://faq.thynk.cloud/products/how-can-i-easily-create-and-personalise-ddr-and-menuav-items-including-packages-splittings-and-disco): Thynk supports flexible packages such as DDRs, plus menus and AV packs built from items that can be priced per person or per unit, so you can tailor offers for each client.
- [How can I manage routing instructions, customise the function layout, and add notes to specific events?](https://faq.thynk.cloud/products/how-can-i-manage-routing-instructions-customise-the-function-layout-and-add-notes-to-specific-events): Function sheet layouts are built from flexible Word templates with no IT skills needed, routing is automated by rules and organisation type, and URL-based function sheets highlight tracked changes.
- [How can templates help with proposal management?](https://faq.thynk.cloud/products/how-can-templates-help-with-proposal-management): Thynk generates proposals from Word templates with dynamic fields, as e-proposals, PDF, Word, Excel or email, with e-signature.
- [How can Thynk map group affiliations in the CRM for rate assignment, reporting, and other related purposes, considering hierarchical levels and identification markers?](https://faq.thynk.cloud/products/how-can-thynk-map-group-affiliations-in-the-crm-for-rate-assignment-reporting-and-other-related-purp): Thynk uses account hierarchies and segment mapping to link affiliations, attach revenue to each role and consolidate it for rates and reporting.
- [How do I access the contract list for corporate and leisure customers?](https://faq.thynk.cloud/products/how-do-i-access-the-contract-list-for-corporate-and-leisure-customers): Thynk stores corporate and leisure contracts centrally, in list views, on each account and in drag-and-drop reports.
- [How do I add a new event to a booking in Thynk's Event Manager?](https://faq.thynk.cloud/products/how-do-i-add-a-new-event-to-a-booking-in-thynks-event-manager): In Thynk's Event Manager, open a booking's Events tab, click Add Event, assign a function type and function space, review guests, timing and status defaults, set pricing if needed, then Save or Save & New.
- [How do I add products to one or several events in Thynk's Event Manager?](https://faq.thynk.cloud/products/how-do-i-add-products-to-one-or-several-events-in-thynks-event-manager): In Thynk's Event Manager, select one or more events, click Add Products, find the product with filters or search, and drag it into Event Products. Quantity, timing, guest count and pricing can be adjusted per product or for several products at once with Apply to all selected.
- [How do I assign tasks to salespeople and plan my own tasks?](https://faq.thynk.cloud/products/how-do-i-assign-tasks-to-salespeople-and-plan-my-own-tasks): Thynk is built on Salesforce and synchronises with Outlook and Office 365 Exchange, so you can assign tasks to salespeople and plan your own, with tasks synced to Outlook and mobile.
- [How do I clone a booking in Thynk to rebook the same event on future dates?](https://faq.thynk.cloud/products/how-do-i-clone-a-booking-in-thynk-to-rebook-the-same-event-on-future-dates): Open the booking, choose Clone Booking from the down arrow, enter a new name, arrival date and guest number, then choose whether to keep the original guest numbers, keep only the guest rooms and update room rates for the new dates. Transactional fields start fresh and the option date is based on the clone date.
- [How do I communicate with group organisers?](https://faq.thynk.cloud/products/how-do-i-communicate-with-group-organisers): Use customisable email templates and automated messaging workflows for each group type. The email integration tracks all communication history and sends automated reminders for important deadlines.
- [How do I create a meeting room booking request?](https://faq.thynk.cloud/products/how-do-i-create-a-meeting-room-booking-request): Select ‘Create a new booking’, choose the customer, dates, times, number of guests and function rooms, then add event details such as attendee count, catering requirements and equipment needs.
- [How do I create a new group booking?](https://faq.thynk.cloud/products/how-do-i-create-a-new-group-booking): Go to Group Bookings > New Group and enter the dates, number of rooms and group name. Thynk checks availability, suggests room blocks and lets you customise rates, add requirements and generate a proposal.
- [How do I create and issue a credit note in Thynk?](https://faq.thynk.cloud/products/how-do-i-create-and-issue-a-credit-note-in-thynk): On a booking's Finance tab, set the Invoicing Document Type to Credit Note, choose to credit the entire invoice or specific lines, select the issued invoice, then issue the credit note or save it as a draft. Thynk copies and reverses the original lines, tax and totals and fills in the Credit To details automatically.
- [How do I create invoices, cancellation invoices and proforma invoices in Thynk?](https://faq.thynk.cloud/products/how-do-i-create-invoices-cancellation-invoices-and-proforma-invoices-in-thynk): On a booking's Finance tab, the Invoicing wizard builds an invoice from the full booking or selected items, a cancellation invoice from an amount or percentage, or a proforma deposit invoice. Set Bill To, dates and Final or Partial type, optionally credit earlier invoices automatically, then issue it or save it as a draft.
- [How do I create new products in Thynk?](https://faq.thynk.cloud/products/how-do-i-create-new-products-in-thynk): Click New on the Products tab, enter the details and save; your profile, permission sets and page layout control access to product creation.
- [How do I edit a booking in Thynk, including its dates and number of guests?](https://faq.thynk.cloud/products/how-do-i-edit-a-booking-in-thynk-including-its-dates-and-number-of-guests): Open the booking and use the pencil icons in Details to edit fields, the Change Dates button to move dates (optionally repricing rooms, products and function space), and the Guests field to update headcount across matching packages, products and events. Assigned Team Members sets the Owner and Sales Manager, and the History tab logs every change.
- [How do I edit, clone and delete an event in Thynk's Event Manager?](https://faq.thynk.cloud/products/how-do-i-edit-clone-and-delete-an-event-in-thynks-event-manager): In Thynk's Event Manager you edit events inline in the events table, with live date and time validation and availability checks, then click Apply. Clone an event and its products to other booking days with the Clone button, or delete an event and its products from the row menu.
- [How do I forward active sales leads or transfer customers?](https://faq.thynk.cloud/products/how-do-i-forward-active-sales-leads-or-transfer-customers): Thynk supports single and mass transfers of leads, accounts and bookings, plus rule-based territory assignment.
- [How do I group, sort and search events on large bookings in Thynk's Event Manager?](https://faq.thynk.cloud/products/how-do-i-group-sort-and-search-events-on-large-bookings-in-thynks-event-manager): Thynk's Event Manager lets teams search, sort and group all events on a large booking from one table. Search by event or product name, group by name, day, function space or function type, and sort by any column. Your view preferences are saved automatically in your browser.
- [How do I handle group cancellations and no-shows?](https://faq.thynk.cloud/products/how-do-i-handle-group-cancellations-and-no-shows): The Cancellation Workflow automatically releases inventory back to general availability. No-shows are handled under your policies by updating the booking so that cancellation fees can be applied.
- [How do I handle group contracts and deposits?](https://faq.thynk.cloud/products/how-do-i-handle-group-contracts-and-deposits): Generate group contracts from the booking with customisable terms, set deposit requirements, payment schedules and cancellation deadlines, and let Thynk track payments, send reminders and connect to your accounting system.
- [How do I handle last-minute changes to bookings?](https://faq.thynk.cloud/products/how-do-i-handle-last-minute-changes-to-bookings): Use the Quick Edit feature on the main dashboard to update attendee numbers, room requirements or catering up to the cancellation deadline; changes after the deadline go through coordinator approval.
- [How do I manage catering orders for events?](https://faq.thynk.cloud/products/how-do-i-manage-catering-orders-for-events): When creating or editing an event, choose menus and items, set quantities against the confirmed attendee count and add dietary requirements. Thynk calculates costs automatically and can send orders as needed.
- [How do I manage group amenities and special services?](https://faq.thynk.cloud/products/how-do-i-manage-group-amenities-and-special-services): Add amenities such as welcome receptions, meeting spaces, transport and custom packages to the booking, priced as bundles or à la carte. They appear automatically in your proposals, contracts and BEOs.
- [How do I manage rooming lists for large groups?](https://faq.thynk.cloud/products/how-do-i-manage-rooming-lists-for-large-groups): Upload rooming lists from an Excel template or add guests individually in the Rooming List functionality, then modify or cancel reservations directly from Thynk through your PMS integration.
- [How do I model what-if scenarios on a booking with Thynk's Scenario Modeller?](https://faq.thynk.cloud/products/how-do-i-model-what-if-scenarios-on-a-booking-with-thynks-scenario-modeller): Thynk's Scenario Modeller, on a booking's P&L tab, recalculates revenue, costs and profit as you model cost changes, attendee numbers, a selling price or a minimum gross profit. Nothing is written back to the booking, and you can save named scenarios to reopen, update or delete later.
- [How do I set up recurring meetings?](https://faq.thynk.cloud/products/how-do-i-set-up-recurring-meetings): Use Thynk’s clone functionality: set the new dates, products and rooms, and the system creates every meeting automatically and checks room availability. Individual meetings can still be changed without affecting the series.
- [How do I switch between views in Thynk's Event Manager?](https://faq.thynk.cloud/products/how-do-i-switch-between-views-in-thynks-event-manager): Thynk's Event Manager lets you switch between Attendance, Forecast, BEO and organisation custom views from the top-right selector. Attendance focuses on guest counts, Forecast on revenue figures, and BEO on operational banquet detail. Your last view is remembered in the browser.
- [How do I track group pickup and manage attrition?](https://faq.thynk.cloud/products/how-do-i-track-group-pickup-and-manage-attrition): The analytics dashboard shows actual versus agreed room nights, and with a PMS integration pickup updates your Thynk bookings automatically. Attrition clauses in contracts are tracked against pickup deadlines.
- [How do I update several events at once in Thynk's Event Manager?](https://faq.thynk.cloud/products/how-do-i-update-several-events-at-once-in-thynks-event-manager): In Thynk's Event Manager, tick several events on a booking to clone them to other days, add products to all of them or delete them together. Double-click a cell with Apply to all ticked to change every selected event at once, review the purple highlights, then click Apply.
- [How do I use the Analytics GRC in Thynk Dashboards to review group rooms and occupancy?](https://faq.thynk.cloud/products/how-do-i-use-the-analytics-grc-in-thynk-dashboards-to-review-group-rooms-and-occupancy): Open Thynk Dashboards and click GRC. Set the analysis range and booking filters, choose agreed, blocked, picked-up or predicted rooms, and switch between rooms, revenue and ADR. Views by booking, property, status and segment include a daily occupancy %, and the Download Page tab exports the results.
- [How do I view, print and download the GRC in Thynk as a PDF or Excel file?](https://faq.thynk.cloud/products/how-do-i-view-print-and-download-the-grc-in-thynk-as-a-pdf-or-excel-file): Open Thynk GRC from the App Launcher, pick the property, status and reporting period, and click Apply. Expand months and status subtotals to see each booking's agreed, blocked and pickup rooms, revenue and ADR per day, then print it, save it as a PDF or download it to Excel, with no extra licence needed.
- [How does predictive analytics work?](https://faq.thynk.cloud/products/how-does-predictive-analytics-work): Thynk uses historical and live sales data in pipeline, pace and trend reports so teams can forecast revenue and demand.
- [How does rate parity monitoring work?](https://faq.thynk.cloud/products/how-does-rate-parity-monitoring-work): Rate parity monitoring tracks rates across OTAs, metasearch engines and direct channels, alerts you to parity differences and can apply automated rate adjustments to keep your positioning competitive.
- [How does real-time availability work in the CRS?](https://faq.thynk.cloud/products/how-does-real-time-availability-work-in-the-crs): The CRS maintains real-time inventory across connected systems and synchronises with your PMS and other booking tools, so group availability is always accurate and overbooking is avoided.
- [How does space management work in the system?](https://faq.thynk.cloud/products/how-does-space-management-work-in-the-system): Space management lets you track and allocate meeting rooms, event spaces and other facilities alongside accommodation, using visual floor plans, capacity management and automated space assignment.
- [How does Thynk automate communication with groups?](https://faq.thynk.cloud/products/how-does-thynk-automate-communication-with-groups): Thynk sends template-based, automated emails and reminders to groups, with every message logged on the booking.
- [How does Thynk automatically create room blocks for event-only bookings?](https://faq.thynk.cloud/products/how-does-thynk-automatically-create-room-blocks-for-event-only-bookings): By default Thynk can auto-create a zero-room room block when an event-only booking reaches its second stage, refresh the Enhanced Room Block Manager immediately, and keep empty blocks collapsed until users expand them; properties can ask support to turn auto-creation off.
- [How does Thynk B2B Sales help manage corporate accounts?](https://faq.thynk.cloud/products/how-does-thynk-b2b-sales-help-manage-corporate-accounts): Thynk B2B Sales combines lead management, account tracking and performance analytics for corporate accounts, and pulls actuals and pickup from your PMS so you can see whether contract agreements are being met.
- [How does Thynk B2B Sales integrate with existing systems?](https://faq.thynk.cloud/products/how-does-thynk-b2b-sales-integrate-with-existing-systems): Thynk B2B Sales connects with the PMS, Outlook and other systems through Salesforce APIs for one view of each account.
- [How does Thynk calculate costs and contribution margin on booking products and events?](https://faq.thynk.cloud/products/how-does-thynk-calculate-costs-and-contribution-margin-on-booking-products-and-events): Each booking product, combo product and booking event has a Cost Overview section. Total Cost is the unit or combo cost times guests and quantity, or the hourly function space cost times the hours held, and Contribution Margin is the sales price excluding tax minus total cost.
- [How does Thynk centralise all customer inquiries?](https://faq.thynk.cloud/products/how-does-thynk-centralise-all-customer-inquiries): Thynk centralises inquiries from Cvent, email and web forms, routes them and converts them into bookings.
- [How does Thynk decide which properties appear in Check Availability?](https://faq.thynk.cloud/products/how-does-thynk-decide-which-properties-appear-in-check-availability): The Check Availability property selector lists every property a user can access (optionally narrowed by an admin filter); the grid shows properties in the active filter (default hotel or Any Property) that own at least one active, non-paymaster space area, narrowed by resort if selected.
- [How does Thynk integrate with kitchen and F&B operations?](https://faq.thynk.cloud/products/how-does-thynk-integrate-with-kitchen-and-fb-operations): Thynk integrates with POS systems such as Lightspeed and shares BEOs with dietary, timing and service details automatically with kitchen teams.
- [How does Thynk protect guest data and support GDPR compliance?](https://faq.thynk.cloud/products/how-does-thynk-protect-guest-data-and-support-gdpr-compliance): Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, built on Salesforce, with permission-based access, audit trails and data management that support GDPR.
- [How does Thynk report on event revenue?](https://faq.thynk.cloud/products/how-does-thynk-report-on-event-revenue): Thynk reports event revenue by event, space, segment and period, and combines it with accommodation revenue per booking.
- [How does Thynk's Event Manager check function space conflicts and overbooking?](https://faq.thynk.cloud/products/how-does-thynks-event-manager-check-function-space-conflicts-and-overbooking): Thynk's Event Manager runs the same conflict check whenever events are created, edited or cloned. Colour-coded statuses (inquired, nonholding, holding, confirmed, cancelled) decide which events hold space, and Thynk validates capacity and flags any overbooking so you can choose another space or a nonholding status.
- [How easy is it to load and customise templates per property and per customer?](https://faq.thynk.cloud/products/how-easy-is-it-to-load-and-customise-templates-per-property-and-per-customer): Very easy. Word templates are loaded and edited by drag and drop with no IT skills, can be cloned and personalised per property or customer, and can include e-document forms that feed back into Thynk.
- [How is revenue displayed in your system?](https://faq.thynk.cloud/products/how-is-revenue-displayed-in-your-system): Thynk includes full revenue analytics, covering Business on the Books, Guest Room Control, and agreed, blocked, forecast, pickup and actual figures for every revenue stream.
- [How quickly can I see results from direct booking optimisation?](https://faq.thynk.cloud/products/how-quickly-can-i-see-results-from-direct-booking-optimisation): Thynk tracks direct inquiries and bookings from day one, with dashboards that show volumes, conversion and revenue over time.
- [Is a detailed proforma and deposit request in a flexible template format available?](https://faq.thynk.cloud/products/is-a-detailed-proforma-and-deposit-request-in-a-flexible-template-format-available): Yes. Flexible Word-based templates with dynamic fields and tables are available, together with deposit schedules by event type, collection process management and payment links.
- [Is there a ready-to-use banquet tool available?](https://faq.thynk.cloud/products/is-there-a-ready-to-use-banquet-tool-available): Yes. Thynk's banquet tool covers function diary, space management, menus and packages, BEOs, service orders, finance and direct booking.
- [Is there rate code flexibility (different rates on the same block)?](https://faq.thynk.cloud/products/is-there-rate-code-flexibility-different-rates-on-the-same-block): Yes. A Thynk room block can carry several rates, priced from daily rates by default and editable with the right permissions.
- [Is this a proven CRM system?](https://faq.thynk.cloud/products/is-this-a-proven-crm-system): Yes. Thynk is built on Salesforce, upgraded automatically, and includes accounts, activities, territories, permissions and sales analytics.
- [Is this a ready-to-use sales tool?](https://faq.thynk.cloud/products/is-this-a-ready-to-use-sales-tool): Yes. Thynk includes leads, accounts, activities, Outlook and mobile access, an email AI copilot, contracts and direct booking out of the box.
- [What analytics are available in Thynk's B2B Sales?](https://faq.thynk.cloud/products/what-analytics-are-available-in-thynks-b2b-sales): Thynk B2B Sales provides analytics on lead conversion, account performance, revenue, booking sources and agency partnerships, all presented in clear visual dashboards.
- [What are function sheets and event planning?](https://faq.thynk.cloud/products/what-are-function-sheets-and-event-planning): Thynk generates BEOs from the booking, highlights changes, keeps previous versions and distributes them automatically.
- [What are the key features and benefits of the system?](https://faq.thynk.cloud/products/what-are-the-key-features-and-benefits-of-the-system): Key features include reservation, rooming list and pickup management, automated posting of orders, live availability checks in the block manager and two-way synchronisation of blocks and reservations.
- [What are the options for easy creation of DDR and menu/AV items, including copying template DDR/Items and personalised DDR packages/splittings for individual clients (e.g., discounts for when they renegotiate)?](https://faq.thynk.cloud/products/what-are-the-options-for-easy-creation-of-ddr-and-menuav-items-including-copying-template-ddritems-a): Flexible packages such as DDRs combine menus and AV items priced per person or per unit, can be copied and personalised per client, and support discounts based on negotiated rates.
- [What booking management features does Thynk offer?](https://faq.thynk.cloud/products/what-booking-management-features-does-thynk-offer): Thynk offers end-to-end booking management, including automated cut-off dates, room block management, PMS integration and revenue optimisation tools. The Foundation Course gives a complete overview of these features.
- [What can I do with document templates in Thynk?](https://faq.thynk.cloud/products/what-can-i-do-with-document-templates-in-thynk): Thynk templates fill in property and booking details automatically and support multi-section layouts for each brand and property.
- [What distribution channels does the system support?](https://faq.thynk.cloud/products/what-distribution-channels-does-the-system-support): Thynk supports direct booking engines and email inquiries with real-time rate and inventory control. It reads attachments and embedded links to turn any incoming inquiry into a structured lead or RFP.
- [What equipment booking options are available?](https://faq.thynk.cloud/products/what-equipment-booking-options-are-available): The Equipment module lets you book AV equipment, furniture and technology such as projectors, screens, microphones and flip charts, with reservations coordinated automatically with your facilities team.
- [What features does the B2B email tool offer?](https://faq.thynk.cloud/products/what-features-does-the-b2b-email-tool-offer): Thynk supports B2B list emails, templates and automatic email logging, and works alongside Salesforce Marketing Cloud for B2C guest journeys.
- [What flexible document templates are available, including proposal, contract, BEO, pro forma, and deposit?](https://faq.thynk.cloud/products/what-flexible-document-templates-are-available-including-proposal-contract-beo-pro-forma-and-deposit): Thynk offers flexible Word-based templates for proposals, contracts, BEOs, pro formas and deposits, output as PDF, Word or URL e-documents whose selections feed back into Thynk.
- [What happens if a group needs to modify their room block?](https://faq.thynk.cloud/products/what-happens-if-a-group-needs-to-modify-their-room-block): Up to the booking’s cut-off date, the Room Block Manager lets you add or release rooms, change dates or adjust room types. Thynk recalculates rates and availability and tracks every change for reporting.
- [What integrations are available with Thynk Groups & Space CRS?](https://faq.thynk.cloud/products/what-integrations-are-available-with-thynk-groups-space-crs): Groups & Space CRS connects with major PMS systems, booking engines, GDS platforms and third-party group tools through API connections, fitting into your existing hospitality technology stack.
- [What is Groups & Space CRS and how does it work?](https://faq.thynk.cloud/products/what-is-groups-space-crs-and-how-does-it-work): Groups & Space CRS is a central reservation system built for group bookings and space management, offering real-time availability, automated workflows and integrated booking tools.
- [What is the minimum number of rooms required for a group booking?](https://faq.thynk.cloud/products/what-is-the-minimum-number-of-rooms-required-for-a-group-booking): The minimum is set by your own standard operating procedures. Thynk lets you enter bookings of any size and classify them as group bookings according to your rules.
- [What permissions do I need in Salesforce to add new products in Thynk.cloud?](https://faq.thynk.cloud/products/what-permissions-do-i-need-in-salesforce-to-add-new-products-in-thynkcloud): You need Create and Read permissions on the Salesforce Product2 object and product management in your Thynk profile, with the New button included in your assigned page layout.
- [What reporting features are available for meetings and events?](https://faq.thynk.cloud/products/what-reporting-features-are-available-for-meetings-and-events): You can report on room utilisation, event frequency by department, catering spend and attendee patterns using pre-built dashboards or custom reports, then export to Excel or connect your BI tools.
- [What reporting is available for group bookings?](https://faq.thynk.cloud/products/what-reporting-is-available-for-group-bookings): Group reports cover revenue analysis, pickup performance, source tracking and profitability, filtered by date range, market segment or booking source, with data exportable to your revenue management system.
- [What security deposit options are available for groups?](https://faq.thynk.cloud/products/what-security-deposit-options-are-available-for-groups): You can define flexible deposit policies, including card authorisations, cash deposits and corporate guarantees, send automatic reminders for collection, and track deposits and payments against the balance due.
- [What training does Thynk University offer?](https://faq.thynk.cloud/products/what-training-does-thynk-university-offer): Thynk University offers self-paced online courses for each role, from foundation lessons to administration.
- [What types of events can I manage through the platform?](https://faq.thynk.cloud/products/what-types-of-events-can-i-manage-through-the-platform): Thynk supports corporate meetings, conferences, seminars, training sessions, product launches, networking events and social gatherings, together with venue requirements, catering, AV equipment and attendee management.

## Optional

- [Full corpus](https://faq.thynk.cloud/llms-full.txt): every canonical answer as Markdown
- [About Thynk](https://faq.thynk.cloud/about): the entity description and citation rules