# Platform

> Answers about Platform on faq.thynk.cloud. Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Questions

- [Are all reports accessible per hotel as well as group-wide?](https://faq.thynk.cloud/platform/are-all-reports-accessible-per-hotel-as-well-as-group-wide): Yes. Thynk reports can be filtered per hotel, region or brand, or viewed group-wide, with access controlled by permissions.
- [Are there best practices for managing time zone changes in a hospitality platform like Thynk.cloud?](https://faq.thynk.cloud/platform/are-there-best-practices-for-managing-time-zone-changes-in-a-hospitality-platform-like-thynkcloud): Confirm the user’s preferred time zone, document and communicate the change, and review automation workflows so triggers align with the new setting.
- [Are Thynk reports available in gross, net and net-net, with year-on-year and year-to-date comparisons?](https://faq.thynk.cloud/platform/are-thynk-reports-available-in-gross-net-and-net-net-with-year-on-year-and-year-to-date-comparisons): Yes. Thynk reports revenue in gross, net and net-net, with YTD, STLY and year-on-year comparisons and variances.
- [Can changes to guest counts in Thynk.cloud synchronise with Salesforce records?](https://faq.thynk.cloud/platform/can-changes-to-guest-counts-in-thynkcloud-synchronise-with-salesforce-records): Yes. With Salesforce integration enabled, guest count updates in Thynk synchronise automatically with Salesforce booking records.
- [Can data be exported to .xls or .csv formats?](https://faq.thynk.cloud/platform/can-data-be-exported-to-xls-or-csv-formats): Yes. Reports export to .xls and .csv, and Thynk’s Excel toolbar can import and export any table in the Thynk data model.
- [Can data be filtered by sales user, company, or other criteria?](https://faq.thynk.cloud/platform/can-data-be-filtered-by-sales-user-company-or-other-criteria): Yes. Thynk reports and dashboards can be filtered dynamically by sales user, company, property, segment, status or date range.
- [Can dietary requirements captured in Thynk.cloud be synchronised with Salesforce records?](https://faq.thynk.cloud/platform/can-dietary-requirements-captured-in-thynkcloud-be-synchronised-with-salesforce-records): Yes. Thynk is built natively on Salesforce, so dietary and allergy information syncs with contact or lead records, giving sales and event teams one source of data.
- [Can event management systems support multiple tax rates within a single booking?](https://faq.thynk.cloud/platform/can-event-management-systems-support-multiple-tax-rates-within-a-single-booking): Yes. Multiple tax rates are supported by using separate revenue categories with assigned product lists, and Thynk’s Meeting & Events software provides full multi-tax configuration.
- [Can I assign specific sales reps to territories within Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-assign-specific-sales-reps-to-territories-within-thynkcloud): Yes. Sales representatives or property admins can be assigned to territories, clarifying ownership and supporting efficient lead distribution and tracking.
- [Can I automate availability checks using Thynk.cloud APIs?](https://faq.thynk.cloud/platform/can-i-automate-availability-checks-using-thynkcloud-apis): Yes. Thynk’s Availability API endpoints let you query resource status programmatically and connect availability to custom applications and booking interfaces.
- [Can I automate commission calculations and payouts in Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-automate-commission-calculations-and-payouts-in-thynkcloud): Yes. Thynk’s automation engine calculates commissions automatically when a booking is confirmed and can trigger payout or invoicing workflows, speeding up financial operations.
- [Can I build custom reports on any field in Thynk?](https://faq.thynk.cloud/platform/can-i-build-custom-reports-on-any-field-in-thynk): Yes. Thynk's drag-and-drop report and dashboard builder covers the data points in the platform, with scheduling and export, and needs no IT skills.
- [Can I configure or create custom KPI dashboards?](https://faq.thynk.cloud/platform/can-i-configure-or-create-custom-kpi-dashboards): Yes. Users can build drag-and-drop KPI dashboards from any Thynk report and share them by team, property or group.
- [Can I customise BEO templates and automate their generation in Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-customise-beo-templates-and-automate-their-generation-in-thynkcloud): Yes. You can customise BEO templates to standardise documentation, and Salesforce workflows with Thynk triggers can generate BEOs automatically when an event is confirmed.
- [Can I customise the Groups In-House report to fit my hotel's needs?](https://faq.thynk.cloud/platform/can-i-customise-the-groups-in-house-report-to-fit-my-hotels-needs): Yes. You can filter the Groups In-House report by date range, group type and event status and customise its columns and sorting so your team sees the most relevant information first.
- [Can I customise the sales pipeline view in Thynk.cloud to focus on specific deals?](https://faq.thynk.cloud/platform/can-i-customise-the-sales-pipeline-view-in-thynkcloud-to-focus-on-specific-deals): Yes. Pipeline views can be customised by deal size, stage or expected close date, helping sales teams focus on high-value or time-sensitive opportunities.
- [Can I download or print customer documents directly from Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-download-or-print-customer-documents-directly-from-thynkcloud): Yes. Contracts, pro forma invoices and other documents can be downloaded as PDFs or printed directly from Thynk.
- [Can I export filtered booking data from Thynk.cloud for reporting purposes?](https://faq.thynk.cloud/platform/can-i-export-filtered-booking-data-from-thynkcloud-for-reporting-purposes): Yes. Filtered booking data can be exported to CSV or Excel for detailed reports, presentations and client proposals.
- [Can I modify event details after copying an event in Thynk?](https://faq.thynk.cloud/platform/can-i-modify-event-details-after-copying-an-event-in-thynk): Yes. Copied events can be edited, including date, time, space, participants, setup and products.
- [Can I preview documents before emailing them to clients in Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-preview-documents-before-emailing-them-to-clients-in-thynkcloud): Yes. You can preview proposals, contracts, BEOs and pro formas before sending them, ensuring every document is accurate and complete.
- [Can I schedule automatic delivery of activity reports in Thynk?](https://faq.thynk.cloud/platform/can-i-schedule-automatic-delivery-of-activity-reports-in-thynk): Yes. Thynk can email Activity Summary Reports to chosen recipients on a schedule.
- [Can I track changes made to Banquet Event Orders within Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-track-changes-made-to-banquet-event-orders-within-thynkcloud): Yes. Thynk’s version control tracks every edit to a BEO, providing a clear audit trail and better collaboration between conference services and banqueting teams.
- [Can I update event instructions after initial booking in Thynk.cloud?](https://faq.thynk.cloud/platform/can-i-update-event-instructions-after-initial-booking-in-thynkcloud): Yes. Event instructions can be updated at any time, and changes are reflected promptly, so bookings keep pace with evolving client needs.
- [Can Kitchen Reports be customised to focus on specific events or kitchen stations?](https://faq.thynk.cloud/platform/can-kitchen-reports-be-customised-to-focus-on-specific-events-or-kitchen-stations): Yes. Customisable filters let you view Kitchen Reports by event, date or kitchen station, supporting precise coordination for each function.
- [Can one contact be linked to several agencies in Thynk?](https://faq.thynk.cloud/platform/can-one-contact-be-linked-to-several-agencies-in-thynk): Yes. A contact has one main account and can be related to further agencies, each with its own role.
- [Can sales goals in Thynk.cloud be aligned with specific territories or teams?](https://faq.thynk.cloud/platform/can-sales-goals-in-thynkcloud-be-aligned-with-specific-territories-or-teams): Yes. Sales goals can be assigned to individual users, teams or geographic territories, so each team can focus on its own market or product segment.
- [Can the BEO History Report be customised to fit specific organisational needs?](https://faq.thynk.cloud/platform/can-the-beo-history-report-be-customised-to-fit-specific-organisational-needs): Yes. You can add fields and filters to the BEO History Report, such as date ranges or event types, so it matches your organisation’s reporting needs.
- [Can the Lost Business Report be customised to fit specific hotel or venue needs?](https://faq.thynk.cloud/platform/can-the-lost-business-report-be-customised-to-fit-specific-hotel-or-venue-needs): Yes. Customisable filters and a flexible report builder let you tailor the Lost Business Report by period, sales representative, region and loss reason.
- [Can the Thynk Community assist with Salesforce integration and automation?](https://faq.thynk.cloud/platform/can-the-thynk-community-assist-with-salesforce-integration-and-automation): Yes. The Thynk Community offers resources and peer support to help users streamline Salesforce integrations and automate business processes effectively.
- [Can Thynk automate workflows when a booking or event status changes?](https://faq.thynk.cloud/platform/can-thynk-automate-workflows-when-a-booking-or-event-status-changes): Yes. Booking and event status changes can trigger notifications, tasks and approvals through Salesforce Flow.
- [Can Thynk manage citywides and tradeshows on Salesforce?](https://faq.thynk.cloud/platform/can-thynk-manage-citywides-and-tradeshows-on-salesforce): Yes. Thynk is built natively on Salesforce, so custom objects and fields for citywides and tradeshows can be mapped for synchronised scheduling and resource allocation.
- [Can Thynk.cloud automate updates to booking and event statuses?](https://faq.thynk.cloud/platform/can-thynkcloud-automate-updates-to-booking-and-event-statuses): Yes. Thynk uses Salesforce automation tools such as Process Builder and Flows to update booking and event statuses according to your business rules, keeping changes timely and accurate.
- [Can Thynk.cloud customise data synchronisation between Mews and Salesforce?](https://faq.thynk.cloud/platform/can-thynkcloud-customise-data-synchronisation-between-mews-and-salesforce): Yes. Thynk’s mapping tools let you tailor how Mews callout data syncs with Salesforce objects, so reservation and guest information matches your CRM and operational needs.
- [Can Thynk.cloud enforce capacity constraints during event bookings?](https://faq.thynk.cloud/platform/can-thynkcloud-enforce-capacity-constraints-during-event-bookings): Yes. Thynk enforces capacity constraints automatically during booking, so function spaces stay within regulatory limits.
- [Can Thynk.cloud handle real-time email syncing and conversation linking for MICE and S&C teams?](https://faq.thynk.cloud/platform/can-thynkcloud-handle-real-time-email-syncing-and-conversation-linking-for-mice-and-sc-teams): Yes. Properties can enable real-time or scheduled email syncing with conversation threading, so all emails are linked to the right leads, bookings and events.
- [Can Thynk.cloud help improve client communication when adding extra services to bookings?](https://faq.thynk.cloud/platform/can-thynkcloud-help-improve-client-communication-when-adding-extra-services-to-bookings): Yes. Sales managers can confirm added services with clients directly, giving transparency and helping deliver personalised guest experiences.
- [Can Thynk.cloud reports be customised to fit specific sales team needs?](https://faq.thynk.cloud/platform/can-thynkcloud-reports-be-customised-to-fit-specific-sales-team-needs): Yes. Reports can be filtered by team member, product line or region, with configurable goal thresholds aligned to your targets.
- [Can Thynk.cloud synchronise emails in real-time and how does this benefit hospitality operations?](https://faq.thynk.cloud/platform/can-thynkcloud-synchronise-emails-in-real-time-and-how-does-this-benefit-hospitality-operations): Yes. Thynk supports configurable sync frequencies, including real-time, so inbound and outbound emails appear promptly and every stakeholder sees the latest communication.
- [Can Thynk.cloud’s Home Page be customised to fit specific business needs?](https://faq.thynk.cloud/platform/can-thynkclouds-home-page-be-customised-to-fit-specific-business-needs): Yes. Users can tailor dashboard widgets to the KPIs that matter most to their property or events, so each role sees the insights and alerts most relevant to them.
- [Can Thynk’s hotel CRM handle historical data with different exchange rates?](https://faq.thynk.cloud/platform/can-thynks-hotel-crm-handle-historical-data-with-different-exchange-rates): Yes. With Advanced Currency Management and dated exchange rates, historical bookings keep the exchange rate valid at their booking date, preserving consistency with PMS and CRS.
- [Does Thynk include a top booker report?](https://faq.thynk.cloud/platform/does-thynk-include-a-top-booker-report): Yes. The Top Producers reports show the top bookers by account and agency, and you can also see your top business segments.
- [Does Thynk include customer segmentation?](https://faq.thynk.cloud/platform/does-thynk-include-customer-segmentation): Yes. Thynk manages source, market and business segments and maps property or brand values to corporate values for consistent reporting.
- [Does Thynk include rate code statistics?](https://faq.thynk.cloud/platform/does-thynk-include-rate-code-statistics): Yes. Thynk reports and dashboards can be filtered by rate code and segment to analyse room nights and revenue per rate.
- [Does Thynk.cloud support version control for event contracts and invoices?](https://faq.thynk.cloud/platform/does-thynkcloud-support-version-control-for-event-contracts-and-invoices): Yes. Thynk keeps version control on contracts and invoices, so your team can track changes and always use the most current documents with clients.
- [Does Thynk’s event management system update historical financial data when exchange rates change?](https://faq.thynk.cloud/platform/does-thynks-event-management-system-update-historical-financial-data-when-exchange-rates-change): With dated exchange rates enabled, only bookings or events within the specified date ranges take the new rate, so past financial records stay accurate.
- [How are booking and event statuses connected within Thynk.cloud?](https://faq.thynk.cloud/platform/how-are-booking-and-event-statuses-connected-within-thynkcloud): Booking status typically drives event status; for example, a Confirmed booking usually corresponds to a Scheduled event, and status changes keep both records consistent.
- [How are booking commissions set up per property in Thynk?](https://faq.thynk.cloud/platform/how-are-booking-commissions-set-up-per-property-in-thynk): Admins set commission rates per property and booking type, and Thynk calculates and reports commissions automatically.
- [How are booking cut-off dates updated in Thynk?](https://faq.thynk.cloud/platform/how-are-booking-cut-off-dates-updated-in-thynk): Thynk updates booking cut-off dates automatically and sends them to the PMS with the room block, using the field mapping in the integration settings.
- [How are group inquiries and proposals managed in Thynk?](https://faq.thynk.cloud/platform/how-are-group-inquiries-and-proposals-managed-in-thynk): Group inquiries move through configured statuses, and proposals are generated from templates with room blocks, events and pricing taken from the inquiry.
- [How are internal sales revenue reports structured, including revenue, RNs, and ADR net, and what hierarchy levels are used for revenue grouping?](https://faq.thynk.cloud/platform/how-are-internal-sales-revenue-reports-structured-including-revenue-rns-and-adr-net-and-what-hierarc): Thynk provides a dynamic dashboard of key sales metrics, including activities, inquiries, negotiated rates and bookings, which can be cross-filtered and grouped by your hierarchy levels.
- [How are prospecting calls included in Thynk reports?](https://faq.thynk.cloud/platform/how-are-prospecting-calls-included-in-thynk-reports): Prospecting calls logged as activities in Thynk appear automatically in activity reports and dashboards, filtered by user, date and type.
- [How are reports available for historical and future periods, and how can time ranges be selected?](https://faq.thynk.cloud/platform/how-are-reports-available-for-historical-and-future-periods-and-how-can-time-ranges-be-selected): You can select any period and compare period over period, such as year on year. Past data reflects actuals, pickup and financials, while future data reflects business on the books.
- [How can admins customise the related-record options on Thynk email templates?](https://faq.thynk.cloud/platform/how-can-admins-customise-the-related-record-options-on-thynk-email-templates): Admins set the allowed related record types for email templates in Thynk's configuration, so users see only relevant options.
- [How can admins see who changed a report in Thynk?](https://faq.thynk.cloud/platform/how-can-admins-see-who-changed-a-report-in-thynk): Admins can see who last modified a report, review the Setup Audit Trail and control editing with report folder access.
- [How can an event management system improve group booking coordination in hotels?](https://faq.thynk.cloud/platform/how-can-an-event-management-system-improve-group-booking-coordination-in-hotels): An event management system coordinates every aspect of group bookings, with customisable reports and dashboards for real-time insight into in-house groups. Thynk also streamlines RFPs through Cvent integration.
- [How can an event management system improve lead management for venues?](https://faq.thynk.cloud/platform/how-can-an-event-management-system-improve-lead-management-for-venues): An event management system captures, tracks and nurtures inquiries to convert them into bookings, and Thynk’s Cvent RFP integration helps venues respond to proposals quickly.
- [How can Conference Services and Banquet Teams efficiently manage event schedules using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-conference-services-and-banquet-teams-efficiently-manage-event-schedules-using-thynkcloud): Teams open the Function Diary from the main dashboard to view events and bookings in calendar or list views, filtering by date, event type or team assignment.
- [How can Conference Services and Banquet Teams efficiently track their call logs in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-conference-services-and-banquet-teams-efficiently-track-their-call-logs-in-thynkcloud): Call logs are in the Activities section, filterable by date, client or status, with call time, participants and notes recorded for easy follow-up.
- [How can Conference Services teams track prospecting calls using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-conference-services-teams-track-prospecting-calls-using-thynkcloud): Use the Activity Summary Report to see all prospecting calls completed in a chosen period, with call numbers, outcomes and associated prospects for performance tracking.
- [How can Directors of Conference Services access Kitchen Reports in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-directors-of-conference-services-access-kitchen-reports-in-thynkcloud): Log in to Thynk, go to Reports & Dashboards, and open the Kitchen Report, filtering by event or date.
- [How can event management system integration improve lead management for hotels?](https://faq.thynk.cloud/platform/how-can-event-management-system-integration-improve-lead-management-for-hotels): Integrating event management with a hotel CRM lets hotels capture, track and nurture leads from event inquiries, RFPs and bookings, and Thynk provides this on Salesforce with CRS integration.
- [How can event management systems handle distribution list updates effectively?](https://faq.thynk.cloud/platform/how-can-event-management-systems-handle-distribution-list-updates-effectively): Effective distribution list management makes sure invitations, rate changes and schedule updates reach every stakeholder, and Thynk, built natively on Salesforce, centralises distribution lists for MICE operations.
- [How can group booking software enhance hotel sales and operations?](https://faq.thynk.cloud/platform/how-can-group-booking-software-enhance-hotel-sales-and-operations): Thynk links group sales, room blocks, events and operations in one booking, so changes are shared instantly and the full group value is reported.
- [How can group booking software synchronise time zones across multiple users?](https://faq.thynk.cloud/platform/how-can-group-booking-software-synchronise-time-zones-across-multiple-users): Synchronised user time zones keep bookings, communications and event schedules consistent across locations, and Thynk, built on Salesforce, updates user time zones automatically.
- [How can hospitality software improve lead management for hotels and venues?](https://faq.thynk.cloud/platform/how-can-hospitality-software-improve-lead-management-for-hotels-and-venues): Hospitality software centralises the capture, nurturing and conversion of inquiries from websites, email and channel hubs, and Thynk, built on Salesforce, adds rich analytics and CRS and GSO integration.
- [How can hospitality software track inquiry response times effectively?](https://faq.thynk.cloud/platform/how-can-hospitality-software-track-inquiry-response-times-effectively): Response time is measured from inquiry creation to when the inquiry moves to ‘in process’ or an offer is made, helping hotels and venues improve lead management and conversion.
- [How can hotels share leads with other properties in Thynk?](https://faq.thynk.cloud/platform/how-can-hotels-share-leads-with-other-properties-in-thynk): Thynk lets hotels pass leads to other properties or central sales, with tasks and notifications prompting the receiving team to convert them.
- [How can I access and view PMS Accounts within the Thynk platform?](https://faq.thynk.cloud/platform/how-can-i-access-and-view-pms-accounts-within-the-thynk-platform): Log in to Thynk, open the Accounts tab and apply the PMS Accounts filter to display all relevant partner accounts.
- [How can I access the Linked PMS Account Report within Thynk?](https://faq.thynk.cloud/platform/how-can-i-access-the-linked-pms-account-report-within-thynk): Log in to Thynk, go to Reports & Dashboards and open the Linked PMS Account Report from the list of available reports.
- [How can I add revenue data to hotel CRM reports in Salesforce using Thynk?](https://faq.thynk.cloud/platform/how-can-i-add-revenue-data-to-hotel-crm-reports-in-salesforce-using-thynk): Revenue lives on Opportunity records and customer data on Accounts; Thynk syncs Opportunity data within Salesforce so revenue appears directly in hotel CRM reports.
- [How can I configure separate statuses for bookings and events in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-configure-separate-statuses-for-bookings-and-events-in-thynkcloud): Administrators define separate status values for bookings and events, automate them with Salesforce Flow and report on both.
- [How can I confirm if my user permissions in Salesforce are correctly set for using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-confirm-if-my-user-permissions-in-salesforce-are-correctly-set-for-using-thynkcloud): Open your Salesforce user profile and compare it with a correctly configured user, checking access to the Thynk application and related objects; your Salesforce administrator can align any differences.
- [How can I duplicate an existing function or event to a new date in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-duplicate-an-existing-function-or-event-to-a-new-date-in-thynkcloud): In the Events module, select the event, choose Copy, set the new date and any other details, then save; the new event appears on the calendar for that date.
- [How can I efficiently duplicate an event in Thynk.cloud to manage recurring meetings?](https://faq.thynk.cloud/platform/how-can-i-efficiently-duplicate-an-event-in-thynkcloud-to-manage-recurring-meetings): Use the Copy function in the Events module to duplicate an event, then update the date and participants before saving, which makes scheduling recurring meetings quick and simple.
- [How can I efficiently look up account information in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-efficiently-look-up-account-information-in-thynkcloud): Search accounts by name, account number or other identifiers, then filter by status, region or revenue tier to reach financial and historical data quickly.
- [How can I email proposals, contracts, BEOs, or proformas directly from Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-email-proposals-contracts-beos-or-proformas-directly-from-thynkcloud): Select the booking, prepare the document and use the built-in email feature to send proposals, contracts, BEOs or pro formas directly to your client.
- [How can I ensure that the pricing type for AV equipment in my quote packages is set to 'Per Unit' in Thynk?](https://faq.thynk.cloud/platform/how-can-i-ensure-that-the-pricing-type-for-av-equipment-in-my-quote-packages-is-set-to-per-unit-in-t): Set the related Product records to ‘Per Unit’, show the pricing type field on the Salesforce page layout, and use validation rules so AV quote package lines inherit the product’s pricing type.
- [How can I filter events in the Event Listing Report to focus on specific dates?](https://faq.thynk.cloud/platform/how-can-i-filter-events-in-the-event-listing-report-to-focus-on-specific-dates): Filter the Event Listing Report by predefined date ranges such as Today, This Week or This Month to see exactly the events your team needs to plan for.
- [How can I generate a Banquet Event Order (BEO) using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-generate-a-banquet-event-order-beo-using-thynkcloud): Open the event in the Events module and select Generate BEO; Thynk compiles client information, menu selections and room set-ups into a formatted document ready for review and export.
- [How can I get a consolidated report on sales team performance by productive revenue, and a benchmark report?](https://faq.thynk.cloud/platform/how-can-i-get-a-consolidated-report-on-sales-team-performance-by-productive-revenue-and-a-benchmark-): Thynk’s analytics monitor sales performance by individual, team, region, segment and property, with dynamic filters covering all revenue and comparisons of actuals against budget and forecast.
- [How can I identify PMS accounts with revenue that are not matched in Thynk?](https://faq.thynk.cloud/platform/how-can-i-identify-pms-accounts-with-revenue-that-are-not-matched-in-thynk): Run the PMS Accounts Revenue Matching Status report in Reports & Dashboards and filter for accounts with revenue but no matching Thynk account.
- [How can I identify which agencies a company uses for booking meetings in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-identify-which-agencies-a-company-uses-for-booking-meetings-in-thynkcloud): Open the company’s profile in Accounts & Contacts and view the Agencies tab to see which agencies it uses to book meetings.
- [How can I monitor and optimise territory performance using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-monitor-and-optimise-territory-performance-using-thynkcloud): Use Thynk’s reporting tools to track territory performance, and review and update territories regularly so sales efforts stay aligned with market changes and goals.
- [How can I print banquet checks using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-print-banquet-checks-using-thynkcloud): Open the banquet event, select print banquet checks, preview and print; the checks use the event's products and prices.
- [How can I query company, booker, address and revenue data for a specific period?](https://faq.thynk.cloud/platform/how-can-i-query-company-booker-address-and-revenue-data-for-a-specific-period): Thynk reports combine company, booker, address and revenue data with flexible filters for any period.
- [How can I quickly find contracts and invoices for a specific event in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-quickly-find-contracts-and-invoices-for-a-specific-event-in-thynkcloud): In the Bookings module, filter by booking ID, customer name or event date, then open the booking, where all related documents are kept in a dedicated section.
- [How can I report on production and revenue per account across hierarchy levels and custom periods?](https://faq.thynk.cloud/platform/how-can-i-report-on-production-and-revenue-per-account-across-hierarchy-levels-and-custom-periods): Thynk reports production and revenue per account across the account hierarchy for any date range, with year-on-year comparisons.
- [How can I track specific instructions for events on BEO days using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-track-specific-instructions-for-events-on-beo-days-using-thynkcloud): Enter details in the Instructions field for each booking in the Event Management module and associate them with the correct BEO days for clear visibility across the team.
- [How can I update the number of guests on a package in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-update-the-number-of-guests-on-a-package-in-thynkcloud): Open the package record, edit the guest count field and save; Thynk then recalculates pricing and availability automatically.
- [How can I verify that a time zone change has been successfully applied in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-verify-that-a-time-zone-change-has-been-successfully-applied-in-thynkcloud): After updating the time zone in Salesforce, check the user profile in Thynk to confirm it has synchronised, then test scheduled reports and notifications.
- [How can I view all event-related activities for a specific account or agency in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-view-all-event-related-activities-for-a-specific-account-or-agency-in-thynkcloud): Open the account or agency in the Accounts & Contacts module and select the Production tab, which lists all linked events, bookings and service orders.
- [How can I view all in-house groups using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-i-view-all-in-house-groups-using-thynkcloud): Go to Reports & Dashboards and open the Groups In-House report, which lists every group currently checked in or due to arrive.
- [How can I view past and future bookings?](https://faq.thynk.cloud/platform/how-can-i-view-past-and-future-bookings): Thynk combines past actuals with future business on the books and compares contracted, blocked, forecast and actual pickup.
- [How can joining the Thynk Community influence platform development?](https://faq.thynk.cloud/platform/how-can-joining-the-thynk-community-influence-platform-development): Community members share feedback that helps shape enhancements to Thynk, so the platform keeps evolving around the needs of hospitality revenue management.
- [How can PMS accounts improve group booking software functionality for hotels?](https://faq.thynk.cloud/platform/how-can-pms-accounts-improve-group-booking-software-functionality-for-hotels): PMS accounts provide real-time integration with the hotel’s PMS, synchronising reservations, availability, billing and guest profiles, and Thynk uses them to keep data consistent across CRS and channel hubs.
- [How can property administrators ensure setup and breakdown times remain accurate over time?](https://faq.thynk.cloud/platform/how-can-property-administrators-ensure-setup-and-breakdown-times-remain-accurate-over-time): Review and update default set-up and breakdown times whenever operations change, keep event coordinators informed, and use Thynk’s automation to maintain precise scheduling.
- [How can Property Admins add citywide events and tradeshows to the Function Diary in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-property-admins-add-citywide-events-and-tradeshows-to-the-function-diary-in-thynkcloud): In the Function Diary module, select Add Event, choose the event type, enter the name, date and location, then save to add the citywide or tradeshow to the diary.
- [How can Property Admins enforce mandatory fields in Thynk.cloud to improve data accuracy?](https://faq.thynk.cloud/platform/how-can-property-admins-enforce-mandatory-fields-in-thynkcloud-to-improve-data-accuracy): Property Admins make fields mandatory through page layout and field management tools, so critical information is always captured during bookings and event planning.
- [How can Property Admins set and manage sales goals in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-property-admins-set-and-manage-sales-goals-in-thynkcloud): In the Sales Goals section of the Thynk Admin Console, Property Admins define targets by period and assign them to users or territories for precise performance tracking.
- [How can Sales Managers add additional services to a booking in Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-sales-managers-add-additional-services-to-a-booking-in-thynkcloud): Select the booking in the Bookings section and use the Add Services button to choose and confirm extras such as flowers, theatre tickets or spa treatments.
- [How can sales managers set up negotiated rates within Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-sales-managers-set-up-negotiated-rates-within-thynkcloud): Sales managers configure negotiated rates in Thynk by associating special pricing with specific accounts or contacts, so the rates apply accurately during lead and booking processes.
- [How can sales managers track their production against goals using Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-sales-managers-track-their-production-against-goals-using-thynkcloud): Pre-built sales performance dashboards compare actual production with goals by month, quarter or year, showing sales volume, closed deals and revenue with clear visual indicators.
- [How can Sales Managers update package dates on bookings within Thynk.cloud?](https://faq.thynk.cloud/platform/how-can-sales-managers-update-package-dates-on-bookings-within-thynkcloud): Open the booking record, edit the package start and end dates and save; Thynk keeps scheduling, billing and resource allocation aligned.
- [How can sales managers use the Lost Business Report to improve their sales performance?](https://faq.thynk.cloud/platform/how-can-sales-managers-use-the-lost-business-report-to-improve-their-sales-performance): Sales managers use the Lost Business Report to spot recurring patterns behind lost business, then target coaching and strategy, reviewing it alongside other sales metrics.
- [How can Thynk.cloud notify catering teams about special dietary needs?](https://faq.thynk.cloud/platform/how-can-thynkcloud-notify-catering-teams-about-special-dietary-needs): Thynk can be configured with alerts and flags that notify catering and service teams of special dietary needs, and automated workflows can create reminders or tasks from these notes.
- [How can Thynk.cloud's reporting features improve space utilisation analysis?](https://faq.thynk.cloud/platform/how-can-thynkclouds-reporting-features-improve-space-utilisation-analysis): Thynk’s reporting analyses function room usage and capacity trends, and being built on Salesforce adds enterprise-grade data visualisation to support better space allocation decisions.
- [How do accurate guest counts in Thynk.cloud support event operations?](https://faq.thynk.cloud/platform/how-do-accurate-guest-counts-in-thynkcloud-support-event-operations): Accurate guest counts let sales and catering teams allocate resources precisely and deliver events smoothly, and Thynk makes keeping them up to date straightforward.
- [How do accurate records of all group inquiries in Thynk.cloud benefit sales teams?](https://faq.thynk.cloud/platform/how-do-accurate-records-of-all-group-inquiries-in-thynkcloud-benefit-sales-teams): Keeping every group inquiry recorded, with status flags and notes, keeps all leads visible and actionable, improving communication and the chance of converting tentative inquiries.
- [How do admins customise picklist values such as inquiry types in Thynk?](https://faq.thynk.cloud/platform/how-do-admins-customise-picklist-values-such-as-inquiry-types-in-thynk): Admins update picklist values in Setup, either on the field or in its global value set, and assign them to record types.
- [How do conference services teams track calls and appointments in Thynk?](https://faq.thynk.cloud/platform/how-do-conference-services-teams-track-calls-and-appointments-in-thynk): Conference services log calls, schedule appointments and follow-ups on the booking, with a full interaction history.
- [How do customer reminder notifications work in Thynk?](https://faq.thynk.cloud/platform/how-do-customer-reminder-notifications-work-in-thynk): Thynk sends rule-based reminders to users or customers, triggered by dates and statuses, and logs each one.
- [How do dated exchange rates work in group booking software like Thynk?](https://faq.thynk.cloud/platform/how-do-dated-exchange-rates-work-in-group-booking-software-like-thynk): Dated exchange rates assign currency conversion rates to defined date ranges, so each booking uses the correct rate and historical figures reconcile accurately with PMS, CRS and analytics.
- [How do function space pricing rules support dynamic pricing in Thynk?](https://faq.thynk.cloud/platform/how-do-function-space-pricing-rules-support-dynamic-pricing-in-thynk): Pricing rules adjust function space prices from a base price using date, day and time multipliers to reflect demand.
- [How do I add 'MEWS' as a picklist value to the Salesforce Contact record?](https://faq.thynk.cloud/platform/how-do-i-add-mews-as-a-picklist-value-to-the-salesforce-contact-record): In Salesforce, go to Setup > Object Manager > Contact > Fields & Relationships > Source__c, open Picklist Values and click New to add ‘MEWS’.
- [How do I add a package to a booking in Thynk.cloud?](https://faq.thynk.cloud/platform/how-do-i-add-a-package-to-a-booking-in-thynkcloud): Open the booking, choose a configured package, adjust details and save; its services and prices then flow into proposals, BEOs and invoices.
- [How do I add event instructions that show on specific BEO days in Thynk?](https://faq.thynk.cloud/platform/how-do-i-add-event-instructions-that-show-on-specific-beo-days-in-thynk): Add an instruction to the event, select the days it applies to, and it appears on the BEO for those days.
- [How do I add my signature so it auto-populates Thynk documents?](https://faq.thynk.cloud/platform/how-do-i-add-my-signature-so-it-auto-populates-thynk-documents): Upload or capture your signature in your Thynk user profile, and templates with a signature field will include it automatically.
- [How do I add products to a booking in Thynk?](https://faq.thynk.cloud/platform/how-do-i-add-products-to-a-booking-in-thynk): Open the booking, select products from the catalogue for the event, set quantities and save to update the totals.
- [How do I allow a function space to host several events at once in Thynk?](https://faq.thynk.cloud/platform/how-do-i-allow-a-function-space-to-host-several-events-at-once-in-thynk): Enable the multi-event option on the function space and set the maximum number of concurrent events.
- [How do I block the entire hotel for a private event (full buyout) in Thynk?](https://faq.thynk.cloud/platform/how-do-i-block-the-entire-hotel-for-a-private-event-full-buyout-in-thynk): Create the booking and select the full buyout option, and Thynk reserves rooms and spaces exclusively for those dates.
- [How do I change a user's time zone in Thynk.cloud to ensure accurate scheduling?](https://faq.thynk.cloud/platform/how-do-i-change-a-users-time-zone-in-thynkcloud-to-ensure-accurate-scheduling): Update the Time Zone field in the user’s Salesforce settings; it synchronises with Thynk so bookings, function diaries and reports show the correct local time.
- [How do I change who receives a scheduled report in Thynk?](https://faq.thynk.cloud/platform/how-do-i-change-who-receives-a-scheduled-report-in-thynk): Open the report, edit its subscription, update the recipients and schedule, and save.
- [How do I check and block space in the Thynk Function Diary?](https://faq.thynk.cloud/platform/how-do-i-check-and-block-space-in-the-thynk-function-diary): Open the Function Diary, filter to check availability, select a free slot to block the space and enter event details.
- [How do I customise the Accounts and Contacts lists on my Thynk home page?](https://faq.thynk.cloud/platform/how-do-i-customise-the-accounts-and-contacts-lists-on-my-thynk-home-page): Pick or create a list view, add filters, choose columns and sort order to tailor your home page lists.
- [How do I enable the Sandbox environment in Thynk.cloud for Salesforce testing?](https://faq.thynk.cloud/platform/how-do-i-enable-the-sandbox-environment-in-thynkcloud-for-salesforce-testing): Open the Thynk Admin Console and select Enable Sandbox Mode to set up a Sandbox environment for testing on Salesforce.
- [How do I filter a Thynk report to last week or this week?](https://faq.thynk.cloud/platform/how-do-i-filter-a-thynk-report-to-last-week-or-this-week): Choose the date field and apply a relative filter such as LAST WEEK or THIS WEEK, which updates automatically.
- [How do I filter inquiries by property in Thynk?](https://faq.thynk.cloud/platform/how-do-i-filter-inquiries-by-property-in-thynk): Create a list view on the Inquiries tab with a filter on the property field, then save and share it.
- [How do I get started with Thynk administration?](https://faq.thynk.cloud/platform/how-do-i-get-started-with-thynk-administration): Start with the Thynk University foundation lessons, then follow the property admin course for setup and configuration.
- [How do I log calls, appointments and future traces in Thynk?](https://faq.thynk.cloud/platform/how-do-i-log-calls-appointments-and-future-traces-in-thynk): Log calls and appointments on the related record and create tasks with due dates as future traces, with automatic reminders.
- [How do I mass-transfer accounts, contacts and bookings to a new sales manager in Thynk?](https://faq.thynk.cloud/platform/how-do-i-mass-transfer-accounts-contacts-and-bookings-to-a-new-sales-manager-in-thynk): Filter records by owner or territory, select them and change the owner to the new sales manager in one action.
- [How do I perform a duplicate check?](https://faq.thynk.cloud/platform/how-do-i-perform-a-duplicate-check): Thynk flags duplicate accounts and contacts, lets authorised users merge them, and supports data health checks through reports.
- [How do I personalise the tabs on my Thynk home page?](https://faq.thynk.cloud/platform/how-do-i-personalise-the-tabs-on-my-thynk-home-page): Use the edit option on the navigation bar to add, rename, reorder or remove tabs, then save.
- [How do I record dietary requirements and allergies for an event in Thynk?](https://faq.thynk.cloud/platform/how-do-i-record-dietary-requirements-and-allergies-for-an-event-in-thynk): Record dietary requirements, allergies and other needs in event fields, and they appear on the BEO for the kitchen.
- [How do I see the daily arrival list per hotel in Thynk?](https://faq.thynk.cloud/platform/how-do-i-see-the-daily-arrival-list-per-hotel-in-thynk): Thynk shows a daily arrival list per hotel, based on PMS data, that can be filtered, saved and shared.
- [How do I see total production for an account or agency in Thynk?](https://faq.thynk.cloud/platform/how-do-i-see-total-production-for-an-account-or-agency-in-thynk): Total production is shown on the account or agency record and in reports, covering revenue, room nights and events.
- [How do I set the default occupancy for room blocks in Thynk?](https://faq.thynk.cloud/platform/how-do-i-set-the-default-occupancy-for-room-blocks-in-thynk): Admins set a per-property default occupancy for new room blocks, which sales managers can adjust per block.
- [How do I show or hide fields when creating a new record in Thynk?](https://faq.thynk.cloud/platform/how-do-i-show-or-hide-fields-when-creating-a-new-record-in-thynk): On Thynk Lightning record pages, use a Visibility Filter on Created By Username (Equals blank to show on create, Does Not Equal blank to show only on edit) so fields and sections appear only when needed.
- [How do I track deposits and payments on an event booking in Thynk?](https://faq.thynk.cloud/platform/how-do-i-track-deposits-and-payments-on-an-event-booking-in-thynk): Deposits are scheduled and payments recorded on the booking, with status, outstanding balance and automatic reminders.
- [How do permission sets control what each Thynk user can see and do?](https://faq.thynk.cloud/platform/how-do-permission-sets-control-what-each-thynk-user-can-see-and-do): Permission sets add specific rights on top of a user's profile, so each user gets only the access their role needs.
- [How do property admins manage sales territories in Thynk?](https://faq.thynk.cloud/platform/how-do-property-admins-manage-sales-territories-in-thynk): Admins define territories, assign users, auto-assign accounts with rules and set goals per territory.
- [How do sales managers view function space availability in Thynk?](https://faq.thynk.cloud/platform/how-do-sales-managers-view-function-space-availability-in-thynk): Sales managers use the Function Diary and availability views to see free and booked spaces by day, time and capacity.
- [How do Salesforce seasonal releases affect Thynk?](https://faq.thynk.cloud/platform/how-do-salesforce-seasonal-releases-affect-thynk): Thynk is built natively on Salesforce and tested on scratch orgs running the next Salesforce version before it reaches production. Seasonal upgrades are applied quickly, generally outside business hours, so hotels and venues keep working as normal and gain new platform capabilities automatically.
- [How do separate revenue categories in a hotel CRM support tax compliance?](https://faq.thynk.cloud/platform/how-do-separate-revenue-categories-in-a-hotel-crm-support-tax-compliance): Separate revenue categories let the CRM assign the right tax codes and rates to each type of item or service, ensuring accurate billing and regulatory compliance.
- [How does a channel hub and CRS integration enhance hospitality software performance?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-and-crs-integration-enhance-hospitality-software-performance): Thynk combines a lead channel hub with two-way PMS synchronisation and an open API, so requests are handled faster with consistent data.
- [How does a channel hub enhance CRS and lead management for hotels?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-enhance-crs-and-lead-management-for-hotels): Thynk connects lead capture, PMS availability and automatic booking updates in one process, with reporting by channel.
- [How does a channel hub enhance group booking software for venues?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-enhance-group-booking-software-for-venues): A channel hub connects OTAs, GDS, booking engines and GSOs to group booking software, keeping availability and pricing consistent in real time for large room blocks and event spaces.
- [How does a channel hub improve lead management for hospitality properties?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-lead-management-for-hospitality-properties): Thynk captures leads from all channels, routes them automatically and tracks follow-up, response time and conversion for each property.
- [How does a channel hub improve lead management for hotels and venues?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-lead-management-for-hotels-and-venues): Thynk's channel hub turns requests from every channel into linked inquiries with scoring, routing and follow-up tasks.
- [How does a channel hub improve revenue analytics in hospitality software?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-revenue-analytics-in-hospitality-software): Thynk tags every inquiry by channel and reports volume, conversion and revenue per channel, so hotels can focus on the most valuable sources.
- [How does a channel hub integrate with CRS and improve hotel distribution?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-integrate-with-crs-and-improve-hotel-distribution): Thynk brings leads from all channels into one hub and syncs availability, rates and room blocks with the PMS for accurate, consistent distribution.
- [How does a channel hub integrate with CRS for better hospitality sales?](https://faq.thynk.cloud/platform/how-does-a-channel-hub-integrate-with-crs-for-better-hospitality-sales): Thynk shows live availability on every inquiry, syncs blocks and pickup with the PMS and connects other systems through its open API.
- [How does a hotel CRM built on Salesforce benefit hospitality platforms?](https://faq.thynk.cloud/platform/how-does-a-hotel-crm-built-on-salesforce-benefit-hospitality-platforms): Building on Salesforce lets a hotel CRM synchronise customer information, leads and sales activity seamlessly, and Thynk maps business segments and customer data to Salesforce objects for richer analytics.
- [How does a hotel CRM enhance guest relationship management?](https://faq.thynk.cloud/platform/how-does-a-hotel-crm-enhance-guest-relationship-management): Thynk links clients to bookings and revenue, logs Outlook activity, automates follow-ups and keeps golden records for stronger relationships.
- [How does a hotel CRM help manage duplicate accounts effectively?](https://faq.thynk.cloud/platform/how-does-a-hotel-crm-help-manage-duplicate-accounts-effectively): Thynk’s hotel CRM, built on Salesforce, uses native duplicate management to identify and merge duplicate accounts, keeping guest profiles accurate and marketing personalised.
- [How does an event management system integrate with Cvent RFP for hospitality venues?](https://faq.thynk.cloud/platform/how-does-an-event-management-system-integrate-with-cvent-rfp-for-hospitality-venues): Cvent RFP integration lets venues receive and respond to event inquiries directly in their event management software, and Thynk’s Meeting & Events software, built on Salesforce, supports it natively.
- [How does an event management system support MICE operations in hotels and venues?](https://faq.thynk.cloud/platform/how-does-an-event-management-system-support-mice-operations-in-hotels-and-venues): Thynk supports MICE end to end: RFPs and leads, group room blocks, function space, BEOs, invoicing and reporting in one Salesforce-native platform.
- [How does associating instructions with the correct BEO days in Thynk.cloud help event teams?](https://faq.thynk.cloud/platform/how-does-associating-instructions-with-the-correct-beo-days-in-thynkcloud-help-event-teams): Linking instructions to the correct BEO days gives every team member precise event details exactly when they need them, supporting coordinated, smooth service delivery.
- [How does channel hub and CRS integration optimise hotel sales?](https://faq.thynk.cloud/platform/how-does-channel-hub-and-crs-integration-optimise-hotel-sales): Thynk unites all inbound leads with live PMS availability and rates, lead passing and automatic block updates to help hotels convert more business.
- [How does Cvent RFP integration benefit hotel CRM systems?](https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-benefit-hotel-crm-systems): Cvent RFP integration lets hotels receive, manage and respond to RFPs within their CRM, importing data automatically and speeding up responses with accurate availability and pricing.
- [How does Cvent RFP integration enhance hospitality sales and event management?](https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-hospitality-sales-and-event-management): Thynk turns Cvent RFPs into inquiries and then bookings, so proposals, room blocks, events and BEOs all flow from one record.
- [How does Cvent RFP integration enhance Meeting & Events software?](https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-meeting-events-software): Thynk turns Cvent RFPs into inquiries, checks space and room availability, builds proposals and carries confirmed events into planning and BEOs.
- [How does Cvent RFP integration enhance revenue analytics in hospitality software?](https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-revenue-analytics-in-hospitality-software): Thynk tracks each Cvent RFP to its outcome and reports win rates, response times and revenue by property, segment and sales manager.
- [How does Cvent RFP integration enhance venue CRM capabilities?](https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-venue-crm-capabilities): Thynk adds automatic inquiries, planner history, fast proposals and win-rate reporting to the venue CRM through Cvent RFP integration.
- [How does Cvent RFP integration improve event management systems?](https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-improve-event-management-systems): Thynk carries Cvent RFP details into the inquiry, the function diary, event setup and BEOs, so information is entered once.
- [How does event status differ from booking status in Thynk.cloud?](https://faq.thynk.cloud/platform/how-does-event-status-differ-from-booking-status-in-thynkcloud): Event status shows the event’s current phase, such as Scheduled, In Progress, Postponed, Completed or Cancelled, while booking status shows the overall sales state of the booking.
- [How does exchange rate management work in hospitality software like Thynk?](https://faq.thynk.cloud/platform/how-does-exchange-rate-management-work-in-hospitality-software-like-thynk): Thynk supports Advanced Currency Management with dated exchange rates, applying the rate relevant to each booking date so historical financial data stays accurate.
- [How does filtering bookings by type improve sales and catering management?](https://faq.thynk.cloud/platform/how-does-filtering-bookings-by-type-improve-sales-and-catering-management): Filtering bookings by type lets sales teams analyse trends in corporate, leisure or group segments, supporting resource allocation, tailored offers and better forecasting.
- [How does group booking software enhance lead management in hospitality sales?](https://faq.thynk.cloud/platform/how-does-group-booking-software-enhance-lead-management-in-hospitality-sales): Group booking software centralises inquiries, proposals, contracts and communications in one platform, and Thynk helps hospitality teams improve conversion, reduce manual work and grow group and MICE revenue.
- [How does group booking software improve efficiency for hotel sales teams?](https://faq.thynk.cloud/platform/how-does-group-booking-software-improve-efficiency-for-hotel-sales-teams): Thynk automates group inquiries, proposals, e-signature, PMS block sync and follow-ups so hotel sales teams spend more time selling.
- [How does group booking software improve sales and operations in hospitality?](https://faq.thynk.cloud/platform/how-does-group-booking-software-improve-sales-and-operations-in-hospitality): Group booking software automates lead management, contract generation and billing for group business, and connects with PMS, CRS and GSO for a complete view of pipeline and inventory.
- [How does group booking software integrate with a venue CRM to boost sales?](https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-a-venue-crm-to-boost-sales): Thynk links group bookings to client accounts and history, helping venue sales teams spot repeat business and grow revenue.
- [How does group booking software integrate with CRS and channel hubs?](https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-crs-and-channel-hubs): Integration with CRS and channel hubs keeps availability and pricing consistent in real time across distribution channels, so group bookings are reflected accurately in PMS and GSO platforms.
- [How does group booking software integrate with CRS and GSO in hospitality?](https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-crs-and-gso-in-hospitality): Thynk syncs group blocks with PMS such as OPERA Cloud and Mews and supports GSO lead passing and consolidated multi-property reporting.
- [How does group booking software integrate with global sales offices (GSO)?](https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-global-sales-offices-gso): Thynk lets GSO teams create and pass group leads across properties with central visibility of availability and consolidated reporting.
- [How does group booking software integrate with hotel CRS and PMS?](https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-hotel-crs-and-pms): Thynk syncs room blocks, rates, rooming lists and company profiles two-way with PMS such as OPERA Cloud and Mews, and connects other systems via its open API.
- [How does group booking software simplify managing large reservations?](https://faq.thynk.cloud/platform/how-does-group-booking-software-simplify-managing-large-reservations): Thynk handles large groups with night-by-night blocks, multi-block contracts, PMS sync of rooming lists and automatic cut-off and deposit tracking.
- [How does hospitality software enforce mandatory fields for accurate data capture?](https://faq.thynk.cloud/platform/how-does-hospitality-software-enforce-mandatory-fields-for-accurate-data-capture): Mandatory fields must be completed before a record is saved, protecting data integrity. In Thynk, built on Salesforce, property admins configure them easily through page layout management.
- [How does hospitality software handle date changes in multi-day event bookings?](https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-date-changes-in-multi-day-event-bookings): Date changes are handled by updating the existing booking event rather than deleting and recreating it, and Thynk updates booking events dynamically so no data is lost.
- [How does hospitality software handle different tax rates for outside catering versus on-site catering?](https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-different-tax-rates-for-outside-catering-versus-on-site-caterin): Different catering tax rates are handled with separate revenue categories, and Thynk, built on Salesforce, supports flexible revenue categorisation and tax management for every catering scenario.
- [How does hospitality software handle user time zone settings for accurate scheduling?](https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-user-time-zone-settings-for-accurate-scheduling): Hospitality software keeps user time zones consistent across connected systems for accurate scheduling, reporting and automation, and Thynk, built natively on Salesforce, synchronises user time zones in real time.
- [How does hospitality software handle VAT rate updates for service charge products?](https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-vat-rate-updates-for-service-charge-products): VAT rates for service charge products are updated in the product configuration module, keeping fees on bookings and orders financially accurate and tax compliant.
- [How does hospitality software help manage in-house group bookings effectively?](https://faq.thynk.cloud/platform/how-does-hospitality-software-help-manage-in-house-group-bookings-effectively): Hospitality software connects with PMS and CRS for real-time updates on group bookings, and Thynk’s Groups In-House report consolidates group details and status indicators for quick decisions.
- [How does hospitality software improve email distribution list management?](https://faq.thynk.cloud/platform/how-does-hospitality-software-improve-email-distribution-list-management): Hospitality software makes sure notifications such as rate loading forms or booking updates reach the right recipients, and can verify delivery through email logs and test notifications.
- [How does integrating email services with Thynk.cloud improve event and sales management?](https://faq.thynk.cloud/platform/how-does-integrating-email-services-with-thynkcloud-improve-event-and-sales-management): Connecting email accounts to Thynk lets teams automate correspondence, link emails to bookings or functions and keep a complete communication history, speeding up responses and coordination.
- [How does integrating email services with Thynk.cloud improve productivity for hospitality properties?](https://faq.thynk.cloud/platform/how-does-integrating-email-services-with-thynkcloud-improve-productivity-for-hospitality-properties): Connecting Outlook or Office 365 logs emails automatically, turns emails into inquiries and lets teams work from Outlook.
- [How does lead management software enhance venue CRM capabilities?](https://faq.thynk.cloud/platform/how-does-lead-management-software-enhance-venue-crm-capabilities): Thynk adds lead capture, scoring, passing, automated follow-up and one-click conversion to the venue CRM.
- [How does making fields mandatory in Thynk.cloud benefit MICE and sales teams?](https://faq.thynk.cloud/platform/how-does-making-fields-mandatory-in-thynkcloud-benefit-mice-and-sales-teams): Mandatory fields make sure sales and catering teams capture all essential information upfront, reducing follow-ups during lead management and event delivery and creating more efficient workflows.
- [How does monitoring Mews callouts support hospitality operations using Thynk.cloud?](https://faq.thynk.cloud/platform/how-does-monitoring-mews-callouts-support-hospitality-operations-using-thynkcloud): Monitoring Mews callouts keeps reservation, billing and guest data accurate across platforms, and Thynk’s monitoring tools help property administrators maintain data integrity.
- [How does multi-editing bookings in Thynk.cloud improve event management for hospitality teams?](https://faq.thynk.cloud/platform/how-does-multi-editing-bookings-in-thynkcloud-improve-event-management-for-hospitality-teams): Multi-editing lets teams update many bookings at once, such as dates, times or resources, saving time and keeping related functions consistent.
- [How does regularly checking unmatched PMS accounts in Thynk keep data accurate?](https://faq.thynk.cloud/platform/how-does-regularly-checking-unmatched-pms-accounts-in-thynk-keep-data-accurate): Regular checks keep your PMS and Thynk data aligned, so sales and catering reports reflect true business performance and support better decisions.
- [How does Salesforce integration enhance Thynk.cloud’s availability management?](https://faq.thynk.cloud/platform/how-does-salesforce-integration-enhance-thynkclouds-availability-management): Thynk synchronises booking data with Salesforce objects and enforces availability rules through custom triggers and validation rules, keeping availability consistent.
- [How does the BEO History Report enhance event tracking and auditing?](https://faq.thynk.cloud/platform/how-does-the-beo-history-report-enhance-event-tracking-and-auditing): The BEO History Report keeps a full audit trail of BEO changes, including dates, client details and event statuses, supporting data accuracy, compliance and operational reviews.
- [How does the Thynk Community help improve revenue management?](https://faq.thynk.cloud/platform/how-does-the-thynk-community-help-improve-revenue-management): The Thynk Community gives revenue leaders best practices, expert advice and shared insights that deepen their use of Thynk and support more efficient revenue strategies.
- [How does Thynk assign the right currency to new accounts across properties?](https://faq.thynk.cloud/platform/how-does-thynk-assign-the-right-currency-to-new-accounts-across-properties): Thynk maps each property to its currency and applies it automatically to new accounts and bookings.
- [How does Thynk capture guest nationality on group rooming lists?](https://faq.thynk.cloud/platform/how-does-thynk-capture-guest-nationality-on-group-rooming-lists): Nationality is entered or imported per guest on the rooming list and linked to the group's reservations.
- [How does Thynk deliver the Lost Business Report on Salesforce?](https://faq.thynk.cloud/platform/how-does-thynk-deliver-the-lost-business-report-on-salesforce): Thynk works within your Salesforce instance, drawing on opportunity data, including loss reasons and sales stages, for complete and accurate Lost Business reporting.
- [How does Thynk ensure data consistency between PMS and sales accounts?](https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-consistency-between-pms-and-sales-accounts): Thynk’s Linked PMS Account Report lets you monitor synchronisation status and act quickly on any unmatched accounts, keeping sales tracking precise.
- [How does Thynk ensure data security?](https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-security): Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, encrypts data in transit and in storage, and applies controls such as penetration testing.
- [How does Thynk ensure data synchronisation between PMS Accounts and Salesforce?](https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-synchronisation-between-pms-accounts-and-salesforce): Thynk syncs PMS Account data with Salesforce, giving a complete, centralised view of partner relationships with accurate, real-time updates.
- [How does Thynk handle contract documents in several versions and languages?](https://faq.thynk.cloud/platform/how-does-thynk-handle-contract-documents-in-several-versions-and-languages): Thynk tags templates by language and type and selects the right one automatically, keeping previous versions.
- [How does Thynk help manage and report on new customers?](https://faq.thynk.cloud/platform/how-does-thynk-help-manage-and-report-on-new-customers): Thynk tracks every new customer's activities, life cycle and segmentation in one Salesforce-native record, with automatic sales reminders and drag-and-drop reporting on new-customer acquisition.
- [How does Thynk hospitality software manage tax differences for outside catering?](https://faq.thynk.cloud/platform/how-does-thynk-hospitality-software-manage-tax-differences-for-outside-catering): Thynk lets you create separate revenue categories for outside catering and assign duplicated product lists to them, so the correct tax applies to each event or service.
- [How does Thynk integrate PMS accounts with Salesforce for hospitality revenue management?](https://faq.thynk.cloud/platform/how-does-thynk-integrate-pms-accounts-with-salesforce-for-hospitality-revenue-management): Thynk represents PMS accounts with custom Salesforce objects and fields, synchronising reservations, billing and operational metrics for detailed reporting and automation.
- [How does Thynk manage documents on Salesforce?](https://faq.thynk.cloud/platform/how-does-thynk-manage-documents-on-salesforce): Because Thynk is built on Salesforce, document records and statuses are synchronised, so contracts and invoices are available directly from Salesforce booking or account records.
- [How does Thynk manage leads and pipelines through customer sales stages and conversions?](https://faq.thynk.cloud/platform/how-does-thynk-manage-leads-and-pipelines-through-customer-sales-stages-and-conversions): Sales stages and booking statuses are customised to your SOPs, and Thynk tracks every lead, inquiry, proposal, booking and lost business with conversion rates shown in analytics dashboards.
- [How does Thynk manage product and booking data on Salesforce?](https://faq.thynk.cloud/platform/how-does-thynk-manage-product-and-booking-data-on-salesforce): Thynk is built on Salesforce, so bookings and products are native records available to reports, dashboards and automation.
- [How does Thynk organise multi-location accounts in a parent-child hierarchy?](https://faq.thynk.cloud/platform/how-does-thynk-organise-multi-location-accounts-in-a-parent-child-hierarchy): Thynk links location accounts to a parent account so bookings, activities and revenue roll up to the group level.
- [How does Thynk send event quotes to Mews as orders for invoicing?](https://faq.thynk.cloud/platform/how-does-thynk-send-event-quotes-to-mews-as-orders-for-invoicing): When a quote is won, Thynk creates Mews orders with lines grouped by date and service, including tax and accounting categories.
- [How does Thynk track conversion?](https://faq.thynk.cloud/platform/how-does-thynk-track-conversion): Thynk tracks conversion for inquiries, bookings and negotiated rates and reports it by property, sales manager, source or segment.
- [How does Thynk track sales activities on Salesforce?](https://faq.thynk.cloud/platform/how-does-thynk-track-sales-activities-on-salesforce): Thynk is built natively on Salesforce, so every call activity logged against leads or contacts in Salesforce appears automatically in Thynk’s Activity Summary Report.
- [How does Thynk use Salesforce territory management?](https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-territory-management): Territories configured in Thynk can be synchronised with Salesforce territory management, giving unified reporting and visibility across the sales pipeline.
- [How does Thynk use Salesforce to enhance event and client data management?](https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-to-enhance-event-and-client-data-management): Thynk synchronises event and client data directly from Salesforce and automatically populates BEO fields, reducing manual entry.
- [How does Thynk use Salesforce to enhance revenue reporting?](https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-to-enhance-revenue-reporting): Thynk synchronises revenue data with Salesforce, enabling enhanced reporting and analytics directly from the Home Page on a secure, scalable platform.
- [How does Thynk.cloud enhance the efficiency of sending sales documents in hospitality?](https://faq.thynk.cloud/platform/how-does-thynkcloud-enhance-the-efficiency-of-sending-sales-documents-in-hospitality): Thynk centralises sales and catering documents and lets you email them directly from the booking record, reducing manual steps and accelerating the sales cycle.
- [How does Thynk.cloud ensure accurate availability for conference and banquet bookings?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-accurate-availability-for-conference-and-banquet-bookings): Thynk combines real-time data from Salesforce and other systems, taking room capacity, existing bookings and resource constraints into account, to show accurate, conflict-free availability.
- [How does Thynk.cloud ensure banquet billing data is accurate and synchronised?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-banquet-billing-data-is-accurate-and-synchronised): Thynk connects banquet check printing directly to Salesforce data, so billing and event details are always synchronised and up to date.
- [How does Thynk.cloud ensure data consistency between account hierarchies and Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-consistency-between-account-hierarchies-and-salesforce): Thynk synchronises account hierarchies with Salesforce by mapping account fields and keeping parent-child relationships consistent.
- [How does Thynk.cloud ensure data consistency when generating BEOs from Salesforce event data?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-consistency-when-generating-beos-from-salesforce-event-data): Thynk generates BEOs directly from Salesforce event data, so the information in every BEO stays consistent and accurate across systems.
- [How does Thynk.cloud ensure data integrity when performing bulk updates or deletions?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-integrity-when-performing-bulk-updates-or-deletions): Thynk promotes checking fields before multi-editing and confirming deletions, and user permissions control access to bulk deletion, protecting event records and workflows.
- [How does Thynk.cloud ensure synchronisation of package date changes with Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-synchronisation-of-package-date-changes-with-salesforce): Thynk syncs package date changes directly to Salesforce objects and uses Salesforce workflows and triggers to automate related updates.
- [How does Thynk.cloud ensure the accuracy of Kitchen Reports with Salesforce integration?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-accuracy-of-kitchen-reports-with-salesforce-integration): Kitchen Reports draw directly from Salesforce event and order records, giving kitchen teams up-to-date, accurate information.
- [How does Thynk.cloud ensure the availability of additional services before adding them to a booking?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-availability-of-additional-services-before-adding-them-to-a-booking): Thynk’s process has sales managers confirm service availability with providers before adding services to a booking, keeping event and function management seamless.
- [How does Thynk.cloud ensure the sales pipeline data is up to date?](https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-sales-pipeline-data-is-up-to-date): Thynk updates the sales pipeline in real time, so every deal reflects its latest status and sales managers can act on current data.
- [How does Thynk.cloud facilitate collaboration between sales and catering teams regarding special dietary needs?](https://faq.thynk.cloud/platform/how-does-thynkcloud-facilitate-collaboration-between-sales-and-catering-teams-regarding-special-diet): Thynk lets sales managers share attendees’ dietary requirements with catering teams well in advance, so every allergy and preference is accommodated.
- [How does Thynk.cloud handle cancellations of hotel room reservations when guest lists are assigned?](https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-cancellations-of-hotel-room-reservations-when-guest-lists-are-assigned): Thynk links each cancelled room to its specific guest assignment, so cancellations are reflected accurately in room blocks, pricing and financial reporting.
- [How does Thynk.cloud handle outlet buyouts for exclusive event bookings?](https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-outlet-buyouts-for-exclusive-event-bookings): Mark a booking event as an Outlet Buyout to block the entire outlet, so no other bookings can be made during the reserved period.
- [How does Thynk.cloud handle setup and breakdown times for event spaces?](https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-setup-and-breakdown-times-for-event-spaces): Property administrators define default set-up and breakdown durations for each function space, which can be adjusted per event, keeping schedules accurate and conflict-free.
- [How does Thynk.cloud handle version control when editing Banquet Event Orders?](https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-version-control-when-editing-banquet-event-orders): Thynk keeps a full version history of BEO edits, so teams can track changes and always work from the most current event details.
- [How does Thynk.cloud help manage booking commissions for hospitality properties?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-booking-commissions-for-hospitality-properties): Property administrators configure and automate fixed or percentage commission rates per property or booking type, giving accurate financial tracking that is fully connected to the sales process.
- [How does Thynk.cloud help manage dietary restrictions and food allergies for event attendees?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-dietary-restrictions-and-food-allergies-for-event-attendees): Thynk records dietary restrictions and allergies in each attendee profile using custom fields and special instructions, so banqueting and conference teams can deliver personalised service.
- [How does Thynk.cloud help manage function room capacities effectively?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-function-room-capacities-effectively): Administrators set and monitor maximum occupancy for each function space, ensuring compliance with safety regulations, optimising space use and preventing overbooking.
- [How does Thynk.cloud help manage sales territories in hospitality businesses?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-sales-territories-in-hospitality-businesses): Thynk lets you define sales territories by geography, property type or other criteria, giving clear accountability and focused sales effort.
- [How does Thynk.cloud help monitor and improve Booking Pace?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-monitor-and-improve-booking-pace): Thynk provides real-time dashboards and customisable reports showing Booking Pace by product, region or sales representative, with automated alerts when activity moves away from target.
- [How does Thynk.cloud help monitor the effectiveness of negotiated rates?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-monitor-the-effectiveness-of-negotiated-rates): Thynk provides tools to review how negotiated rates affect sales performance and customer retention, so teams can adjust pricing strategies proactively.
- [How does Thynk.cloud help prevent booking conflicts during major events like tradeshows?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-prevent-booking-conflicts-during-major-events-like-tradeshows): Property Admins can flag citywides and tradeshows as blocking events, which updates availability automatically and prevents overlapping bookings during peak periods.
- [How does Thynk.cloud help sales managers manage bookings more efficiently?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-sales-managers-manage-bookings-more-efficiently): Thynk gives sales managers one platform to update guest counts, manage packages and communicate changes quickly, keeping bookings accurate and teams aligned.
- [How does Thynk.cloud help sales managers visualise their sales pipeline?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-sales-managers-visualise-their-sales-pipeline): Thynk shows the sales pipeline visually, tracking every deal from lead to close so sales managers can spot bottlenecks and prioritise opportunities.
- [How does Thynk.cloud help streamline proposal creation and tracking for group sales?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-streamline-proposal-creation-and-tracking-for-group-sales): Built on Salesforce, Thynk lets sales teams generate and submit proposals quickly and track progress with pipeline management tools for timely follow-up.
- [How does Thynk.cloud help track and analyse booking data?](https://faq.thynk.cloud/platform/how-does-thynkcloud-help-track-and-analyse-booking-data): Thynk lets you review bookings linked to accounts and contacts, monitor statuses, dates and values, and analyse revenue trends to forecast future performance.
- [How does Thynk.cloud improve communication among sales and operations teams for event bookings?](https://faq.thynk.cloud/platform/how-does-thynkcloud-improve-communication-among-sales-and-operations-teams-for-event-bookings): Thynk centralises booking instructions and updates in the Event Management module, so sales and operations teams collaborate from one up-to-date source.
- [How does Thynk.cloud improve decision-making for Revenue Managers and Directors?](https://faq.thynk.cloud/platform/how-does-thynkcloud-improve-decision-making-for-revenue-managers-and-directors): Thynk centralises revenue data on a customisable dashboard with timely alerts, giving Revenue Managers and Directors clear KPI visibility for informed, data-driven decisions.
- [How does Thynk.cloud integrate booking commission data with Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-booking-commission-data-with-salesforce): Thynk synchronises commission records to Salesforce objects such as Opportunities or custom objects, enabling complete sales and financial reporting on a platform built on Salesforce.
- [How does Thynk.cloud integrate function room capacity data with Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-function-room-capacity-data-with-salesforce): Thynk synchronises function room capacity data with Salesforce through custom objects reflecting real-time availability, supporting smooth booking coordination and reporting.
- [How does Thynk.cloud integrate group data with Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-group-data-with-salesforce): Thynk synchronises group data with Salesforce event and account objects, so you can build custom Salesforce reports that mirror or extend the Groups In-House view.
- [How does Thynk.cloud integrate guest count changes with Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-guest-count-changes-with-salesforce): Guest count updates in Thynk synchronise with Salesforce in real time through custom fields and triggers, keeping sales and catering data consistent.
- [How does Thynk.cloud integrate outlet buyout status with Salesforce?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-outlet-buyout-status-with-salesforce): Thynk syncs outlet buyout status with Salesforce through custom fields or flags, reflecting exclusive bookings accurately and preventing double bookings.
- [How does Thynk.cloud integrate package data with Salesforce for seamless MICE management?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-package-data-with-salesforce-for-seamless-mice-management): Packages added in Thynk sync automatically with Salesforce booking objects, keeping MICE data consistent across platforms.
- [How does Thynk.cloud integrate sales goals with Salesforce reporting?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-sales-goals-with-salesforce-reporting): Sales goals in Thynk sync with Salesforce objects such as Opportunities and User records, enabling complete reporting and dashboard visualisation of sales performance.
- [How does Thynk.cloud integrate setup and breakdown times with Salesforce event records?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-setup-and-breakdown-times-with-salesforce-event-records): Thynk synchronises set-up and breakdown durations directly with Salesforce event records, keeping schedules consistent and free of conflicts.
- [How does Thynk.cloud integrate with Mews to improve hotel operations?](https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-with-mews-to-improve-hotel-operations): Thynk synchronises reservations, guest profiles and billing data with Mews in real time, automating workflows and keeping booking information accurate and timely.
- [How does Thynk.cloud leverage Salesforce features in the Mews integration?](https://faq.thynk.cloud/platform/how-does-thynkcloud-leverage-salesforce-features-in-the-mews-integration): Thynk represents and manages Mews data with Salesforce custom objects and automation tools such as Process Builder and Flow, on a secure, scalable platform.
- [How does Thynk.cloud leverage Salesforce’s platform capabilities for secure and reliable booking management?](https://faq.thynk.cloud/platform/how-does-thynkcloud-leverage-salesforces-platform-capabilities-for-secure-and-reliable-booking-manag): Thynk is built on Salesforce, ISO/IEC 27001 certified and SOC 2 Type II compliant, with encryption, granular permissions, field tracking and automatic upgrades.
- [How does Thynk.cloud monitor Mews callouts to ensure data synchronisation?](https://faq.thynk.cloud/platform/how-does-thynkcloud-monitor-mews-callouts-to-ensure-data-synchronisation): The Callouts Monitoring interface in the Admin Console shows real-time status, timestamps, payload details and messages for each Mews API request, keeping data flowing smoothly between systems.
- [How does Thynk.cloud prevent conflicting bookings during an outlet buyout?](https://faq.thynk.cloud/platform/how-does-thynkcloud-prevent-conflicting-bookings-during-an-outlet-buyout): Once an outlet buyout is set, Thynk automatically blocks other bookings for that outlet, and synchronisation with Salesforce reflects the buyout across systems.
- [How does Thynk.cloud simplify managing packages within booking workflows for hotels and venues?](https://faq.thynk.cloud/platform/how-does-thynkcloud-simplify-managing-packages-within-booking-workflows-for-hotels-and-venues): Thynk lets hotels and venues bundle related services and products into packages that are added to bookings in one step, reducing manual entry.
- [How does Thynk.cloud support collaboration between conference services and banquet teams?](https://faq.thynk.cloud/platform/how-does-thynkcloud-support-collaboration-between-conference-services-and-banquet-teams): Thynk centralises guest room availability and booking information, giving conference services and banqueting teams one shared view for smooth coordination.
- [How does Thynk.cloud support data-driven decision-making in hospitality sales?](https://faq.thynk.cloud/platform/how-does-thynkcloud-support-data-driven-decision-making-in-hospitality-sales): Thynk’s integrated reporting shows production against goals clearly, so sales managers can make informed, data-driven decisions about booking strategies.
- [How does Thynk.cloud support real-time visibility into sales performance?](https://faq.thynk.cloud/platform/how-does-thynkcloud-support-real-time-visibility-into-sales-performance): Thynk provides live dashboards on Salesforce that refresh booking data in real time, so sales managers can track progress against targets instantly.
- [How does Thynk.cloud’s Mews integration enhance the management of bookings and guest data?](https://faq.thynk.cloud/platform/how-does-thynkclouds-mews-integration-enhance-the-management-of-bookings-and-guest-data): Automated, real-time synchronisation between Mews and Thynk lets hotels manage bookings and guest information efficiently and accurately, with less manual work for sales and catering teams.
- [How does Thynk.cloud’s visual account hierarchy improve sales and catering operations?](https://faq.thynk.cloud/platform/how-does-thynkclouds-visual-account-hierarchy-improve-sales-and-catering-operations): The visual account hierarchy shows corporate accounts and their subsidiaries in a clear tree structure, streamlining lead management, booking coordination and reporting.
- [How does Thynk's hotel CRM enhance group booking management?](https://faq.thynk.cloud/platform/how-does-thynks-hotel-crm-enhance-group-booking-management): Thynk manages group bookings end to end: accounts, room blocks with agreed, blocked, forecast and pickup values, two-way PMS sync, and template documents with e-signature.
- [How does Thynk's Salesforce foundation enhance the lookup experience?](https://faq.thynk.cloud/platform/how-does-thynks-salesforce-foundation-enhance-the-lookup-experience): Because Thynk is built on Salesforce, account, contact and booking data is available in real time, and customisable lookup fields let you tailor searches to your hospitality business.
- [How should hotels handle group inquiries that are unlikely to materialise in Thynk.cloud?](https://faq.thynk.cloud/platform/how-should-hotels-handle-group-inquiries-that-are-unlikely-to-materialise-in-thynkcloud): Log every group inquiry through the Group Inquiry entry point and mark it as low probability or tentative, so sales teams can track and revisit it.
- [Is it easy to use?](https://faq.thynk.cloud/platform/is-it-easy-to-use): Yes. Built on Salesforce Lightning, Thynk offers an intuitive, mobile-friendly interface with drag-and-drop workflows and reports, designed to evolve with each organisation’s go-to-market approach.
- [Is Thynk.cloud secure and reliable for integrating with corporate email systems?](https://faq.thynk.cloud/platform/is-thynkcloud-secure-and-reliable-for-integrating-with-corporate-email-systems): Yes. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant and connects Outlook and Office 365 via OAuth 2.0 with permission-based access.
- [Is Thynk.cloud secure for handling and emailing sensitive sales documents?](https://faq.thynk.cloud/platform/is-thynkcloud-secure-for-handling-and-emailing-sensitive-sales-documents): Yes. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, with encrypted storage and permission-based access to documents.
- [Is Thynk.cloud secure for managing sensitive attendee information like dietary restrictions?](https://faq.thynk.cloud/platform/is-thynkcloud-secure-for-managing-sensitive-attendee-information-like-dietary-restrictions): Yes. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, with encryption and permissions protecting attendee data.
- [Is Thynk.cloud’s email integration secure and reliable for hospitality businesses?](https://faq.thynk.cloud/platform/is-thynkclouds-email-integration-secure-and-reliable-for-hospitality-businesses): Yes. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, and secures Outlook and Office 365 integration with OAuth 2.0 and permissions.
- [What advantages does an event management system provide for hotels and venues?](https://faq.thynk.cloud/platform/what-advantages-does-an-event-management-system-provide-for-hotels-and-venues): An event management system centralises dates, locations, resources and client communications. Thynk connects this with Meeting & Events, CRS and group booking tools for streamlined workflows.
- [What advantages does Cvent RFP integration bring to hospitality software platforms?](https://faq.thynk.cloud/platform/what-advantages-does-cvent-rfp-integration-bring-to-hospitality-software-platforms): Thynk's Cvent RFP integration turns RFPs into structured inquiries in one pipeline, with availability alongside and reporting on conversion and revenue.
- [What advantages does Cvent RFP integration bring to venue CRM systems?](https://faq.thynk.cloud/platform/what-advantages-does-cvent-rfp-integration-bring-to-venue-crm-systems): Thynk turns Cvent RFPs into venue CRM inquiries with availability checks, template responses and win-rate reporting.
- [What advantages does group booking software offer for managing room blocks?](https://faq.thynk.cloud/platform/what-advantages-does-group-booking-software-offer-for-managing-room-blocks): Group booking software allocates inventory, tracks pickup and offers guest self-service room selection, while automated communication and confirmations improve the guest experience and efficiency.
- [What advantages does group booking software offer for MICE event planners?](https://faq.thynk.cloud/platform/what-advantages-does-group-booking-software-offer-for-mice-event-planners): Group booking software streamlines communication and speeds up booking for large MICE events, and Thynk, built on Salesforce, adds detailed revenue analytics and performance tracking.
- [What are agreed, expected, guaranteed and set numbers in a Thynk booking?](https://faq.thynk.cloud/platform/what-are-agreed-expected-guaranteed-and-set-numbers-in-a-thynk-booking): Agreed, expected, guaranteed and set numbers record confirmed, forecast, minimum billable and setup attendance for each event.
- [What are best practices for adjusting user time zones in a venue CRM?](https://faq.thynk.cloud/platform/what-are-best-practices-for-adjusting-user-time-zones-in-a-venue-crm): Confirm the user’s preferred time zone, update it in their Salesforce user settings, and check that the change has synchronised to the venue CRM.
- [What are best practices for maintaining accurate in-house group information in Thynk.cloud?](https://faq.thynk.cloud/platform/what-are-best-practices-for-maintaining-accurate-in-house-group-information-in-thynkcloud): Refresh the Groups In-House report regularly, use saved filters for frequent views, and bring the reports into Salesforce dashboards for a consolidated view of in-house groups.
- [What are best practices for managing PMS accounts in event management software?](https://faq.thynk.cloud/platform/what-are-best-practices-for-managing-pms-accounts-in-event-management-software): Keep PMS account mappings accurate so bookings, billing and guest information synchronise smoothly, and manage user permissions carefully so access to PMS account data stays secure.
- [What are best practices for merging accounts in a venue CRM system?](https://faq.thynk.cloud/platform/what-are-best-practices-for-merging-accounts-in-a-venue-crm-system): Merge accounts with care for data integrity and continuity; Thynk’s venue CRM, built on Salesforce, keeps data synchronised with channel hubs and CRS and updates workflows automatically after merges.
- [What are combination spaces in Thynk and how are they built?](https://faq.thynk.cloud/platform/what-are-combination-spaces-in-thynk-and-how-are-they-built): A combination space groups function rooms into one bookable space; Thynk blocks each underlying room when it is booked.
- [What are negotiated rates in Thynk.cloud and how do they help sales managers?](https://faq.thynk.cloud/platform/what-are-negotiated-rates-in-thynkcloud-and-how-do-they-help-sales-managers): Negotiated rates are special pricing agreements for specific clients based on factors such as volume or loyalty, helping sales managers stay competitive and tailor offers to key accounts.
- [What are new-device login alerts in Thynk?](https://faq.thynk.cloud/platform/what-are-new-device-login-alerts-in-thynk): New-device login alerts notify users of logins from unfamiliar devices, with device, location and time details.
- [What are PMS Accounts in Thynk and how do they benefit hospitality sales managers?](https://faq.thynk.cloud/platform/what-are-pms-accounts-in-thynk-and-how-do-they-benefit-hospitality-sales-managers): PMS Accounts let sales managers track and manage partner relationships in one place, with accurate, up-to-date account information.
- [What are the benefits of aligning mandatory fields in Thynk.cloud with Salesforce requirements?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-aligning-mandatory-fields-in-thynkcloud-with-salesforce-requirements): Aligning mandatory fields with Salesforce keeps data synchronisation consistent and reliable, and because Thynk is built on Salesforce, data integrity is maintained across connected applications.
- [What are the benefits of automating setup and breakdown times in Thynk.cloud?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-automating-setup-and-breakdown-times-in-thynkcloud): Automation adds the right buffer periods to every event, reducing manual work and preventing overlaps, which improves efficiency and makes better use of function spaces.
- [What are the benefits of integrating Cvent RFP with hospitality software like Thynk?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-integrating-cvent-rfp-with-hospitality-software-like-thynk): Thynk turns Cvent RFPs into inquiries answered with live availability and templates, then into bookings, with reporting on Cvent business.
- [What are the benefits of integrating Cvent RFP with venue CRM systems?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-integrating-cvent-rfp-with-venue-crm-systems): Thynk records Cvent RFPs against client accounts, speeds up responses with live availability and reports on the value of Cvent clients.
- [What are the benefits of maintaining separate booking and event statuses?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-maintaining-separate-booking-and-event-statuses): Separate statuses give precise control over the sales and event lifecycle, distinguishing customer commitment from event delivery for clearer tracking, smoother operations and better reporting.
- [What are the benefits of using a channel hub and CRS in hospitality software?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-a-channel-hub-and-crs-in-hospitality-software): With Thynk, leads from every channel land in one pipeline, quotes use live PMS data and confirmed blocks synchronise automatically, with reporting by channel.
- [What are the benefits of using a hotel CRM integrated with revenue analytics?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-a-hotel-crm-integrated-with-revenue-analytics): Thynk combines CRM and revenue analytics on Salesforce, showing account revenue, sales contribution and forecasts in real time.
- [What are the benefits of using an event management system in hospitality?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-an-event-management-system-in-hospitality): An event management system plans and delivers events end to end, connecting with venue CRM, channel hubs and CRS to support lead management, contract generation and resource allocation for MICE.
- [What are the benefits of using group booking software with CRS integration?](https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-group-booking-software-with-crs-integration): Thynk sends group blocks to the PMS, updates pickup, aligns rates and room types and manages rooming lists and cut-off dates.
- [What are the best ways to apply discounts to packages in hotel CRM systems?](https://faq.thynk.cloud/platform/what-are-the-best-ways-to-apply-discounts-to-packages-in-hotel-crm-systems): Discounts can reflect customer profile, booking volume or promotions. In Thynk, you can apply a discount amount or percentage directly on the package line item within the booking.
- [What are the different account types for reporting, such as corporate and travel agency?](https://faq.thynk.cloud/platform/what-are-the-different-account-types-for-reporting-such-as-corporate-and-travel-agency): Thynk manages agency and corporate accounts separately, reports all revenue at both levels, and supports custom fields and layouts for each account type.
- [What are the features of the system, including uploading rooming lists/reservations in one system, automated posting, quick and easy input of room contingents and availability check, and 2-way sync of reservations/availability?](https://faq.thynk.cloud/platform/what-are-the-features-of-the-system-including-uploading-rooming-listsreservations-in-one-system-auto): Thynk manages reservations, rooming lists and pickup in one place, with automated order posting, live availability checks, room contingent management and two-way synchronisation of blocks and reservations.
- [What are the key booking statuses in Thynk.cloud and what do they signify?](https://faq.thynk.cloud/platform/what-are-the-key-booking-statuses-in-thynkcloud-and-what-do-they-signify): Key booking statuses are Pending (initiated, not confirmed), Confirmed (finalised and approved), Cancelled (called off) and Completed (event delivered), tracking each stage of the sales process.
- [What are the key features of the Mews callouts monitoring dashboard in Thynk.cloud?](https://faq.thynk.cloud/platform/what-are-the-key-features-of-the-mews-callouts-monitoring-dashboard-in-thynkcloud): The dashboard shows each callout’s status, detailed payload information and highlighted messages, helping teams keep data accurate and act quickly on any API communication.
- [What are the key stages of the sales pipeline in Thynk.cloud for hospitality sales?](https://faq.thynk.cloud/platform/what-are-the-key-stages-of-the-sales-pipeline-in-thynkcloud-for-hospitality-sales): Pipeline stages include Lead, Opportunity, Proposal, Negotiation and Closed Won or Lost, helping hotel and venue sales teams manage and advance each lead systematically.
- [What are the key steps for Property Admins to set up email integration in Thynk.cloud?](https://faq.thynk.cloud/platform/what-are-the-key-steps-for-property-admins-to-set-up-email-integration-in-thynkcloud): Enable the Outlook and Office 365 integration, connect mailboxes via OAuth 2.0, choose what syncs and confirm emails log to the right records.
- [What are the key steps to set up Mews integration with Thynk.cloud?](https://faq.thynk.cloud/platform/what-are-the-key-steps-to-set-up-mews-integration-with-thynkcloud): Configure and authenticate the API connection, map Mews data fields to Thynk objects, and schedule synchronisation intervals for continuous, reliable data flow.
- [What are the requirements for the internal sales revenue report, specifically regarding Revenue, RNs, and ARR net, and how should hierarchy levels be used for revenue grouping?](https://faq.thynk.cloud/platform/what-are-the-requirements-for-the-internal-sales-revenue-report-specifically-regarding-revenue-rns-a): Thynk provides a dynamic dashboard of key sales metrics, including activities, inquiries, negotiated rates and bookings, which can be cross-filtered and grouped by hierarchy level.
- [What audit features does Thynk.cloud provide for customer documents?](https://faq.thynk.cloud/platform/what-audit-features-does-thynkcloud-provide-for-customer-documents): Thynk logs when documents are sent to customers, creating a clear audit trail that supports accountability and verifies communication timelines.
- [What benefits do alerts and task management features provide on the Thynk.cloud Home Page?](https://faq.thynk.cloud/platform/what-benefits-do-alerts-and-task-management-features-provide-on-the-thynkcloud-home-page): Real-time alerts flag revenue-impacting changes so teams can respond quickly, while integrated task management supports follow-up on leads, bookings and the function diary in one place.
- [What benefits do sales goals per territory provide in Thynk.cloud?](https://faq.thynk.cloud/platform/what-benefits-do-sales-goals-per-territory-provide-in-thynkcloud): Territory goals let teams measure performance against targets, focusing effort and accountability and aligning sales activity with business objectives for MICE revenue.
- [What best practices does Thynk.cloud recommend for managing BEOs effectively?](https://faq.thynk.cloud/platform/what-best-practices-does-thynkcloud-recommend-for-managing-beos-effectively): Verify event data before generating BEOs, use standardised templates, and give sales, catering and operations teams shared BEO access to keep coordination smooth.
- [What best practices does Thynk.cloud recommend for standardising dietary restriction inputs?](https://faq.thynk.cloud/platform/what-best-practices-does-thynkcloud-recommend-for-standardising-dietary-restriction-inputs): Thynk recommends predefined picklists for common dietary restrictions, keeping data consistent and making communication between sales, catering and service teams clear.
- [What best practices ensure data accuracy when using Thynk.cloud with Salesforce?](https://faq.thynk.cloud/platform/what-best-practices-ensure-data-accuracy-when-using-thynkcloud-with-salesforce): Cross-check records regularly, update contact and booking details promptly, and use saved searches and filters. Thynk is built on Salesforce, which supports data consistency and security.
- [What best practices ensure effective use of outlet buyouts in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-ensure-effective-use-of-outlet-buyouts-in-thynkcloud): Check outlet availability before creating a buyout, share the buyout status with relevant teams, and use clear naming conventions for easy identification.
- [What best practices improve availability accuracy in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-improve-availability-accuracy-in-thynkcloud): Keep resource calendars up to date, use Thynk’s automated conflict alerts, and keep the Salesforce integration active to maintain accurate availability.
- [What best practices should be followed to maintain accurate event scheduling in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-be-followed-to-maintain-accurate-event-scheduling-in-thynkcloud): Update event statuses regularly, use consistent naming for citywides and tradeshows, and coordinate with Salesforce integration points to keep scheduling and resource allocation synchronised.
- [What best practices should hospitality administrators follow when managing commissions in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-administrators-follow-when-managing-commissions-in-thynkcloud): Review commission rates regularly against business objectives, test calculations in a sandbox before production, and keep clear documentation for audits.
- [What best practices should hospitality sales managers follow when using account hierarchies in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-sales-managers-follow-when-using-account-hierarchies-in-thynk): Define clear parent-child relationships, update the hierarchy as organisations change, and use Thynk’s reporting to analyse performance across related accounts.
- [What best practices should hospitality teams follow to maximise the use of call logs and tasks in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-teams-follow-to-maximise-the-use-of-call-logs-and-tasks-in-th): Review call logs regularly, update task statuses promptly, and use notifications and reminders to stay ahead of deadlines and keep the team coordinated.
- [What best practices should hospitality teams follow to maximise the value of PMS Accounts in Thynk?](https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-teams-follow-to-maximise-the-value-of-pms-accounts-in-thynk): Keep PMS Account details up to date, use tags and notes to organise them, and share insights within the platform to improve accuracy and teamwork.
- [What best practices should hotels follow to maintain data integrity during Mews integration?](https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-to-maintain-data-integrity-during-mews-integration): Use event-driven triggers, validate incoming data before processing and keep detailed logs for audit, ensuring accurate synchronisation across booking and guest workflows.
- [What best practices should hotels follow to optimise sales goal management in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-to-optimise-sales-goal-management-in-thynkcloud): Review and adjust goals in line with market trends, use territory assignments to align targets with segments, and use Thynk’s automation to notify teams of progress.
- [What best practices should hotels follow when managing packages in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-when-managing-packages-in-thynkcloud): Predefine standard packages for quick selection, use validation rules to prevent incompatible additions, and use Thynk workflows to automate notifications when packages change.
- [What best practices should hotels follow when setting mandatory fields in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-when-setting-mandatory-fields-in-thynkcloud): Make only essential data mandatory, test forms after each change and tell users about updates, so adoption is smooth and data in the function diary and bookings stays accurate.
- [What best practices should I follow when copying events in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-i-follow-when-copying-events-in-thynkcloud): Check all copied details to avoid scheduling conflicts, use copying for similar or recurring events, and keep consistent naming conventions for easy tracking in Salesforce calendars.
- [What best practices should Sales Managers follow to maintain ongoing compliance using Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-to-maintain-ongoing-compliance-using-thynkcloud): Use dashboards, accurate data, permissions and alerts; Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant with audit trails.
- [What best practices should Sales Managers follow when changing guest counts on packages?](https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-changing-guest-counts-on-packages): Check package constraints before updating guest counts, tell all relevant stakeholders about changes, and use Thynk’s audit logs for a clear record.
- [What best practices should Sales Managers follow when changing package dates in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-changing-package-dates-in-thynkcloud): Check linked tasks, resources and billing cycles before changing package dates, inform stakeholders promptly, and use audit logs to keep a clear record.
- [What best practices should sales managers follow when using Thynk.cloud to monitor sales performance?](https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-using-thynkcloud-to-monitor-sales-performance): Review dashboards regularly to spot trends, set measurable goals in Salesforce for accurate reporting, and use automated alerts to manage performance proactively.
- [What best practices should sales teams follow when managing negotiated rates in Thynk.cloud?](https://faq.thynk.cloud/platform/what-best-practices-should-sales-teams-follow-when-managing-negotiated-rates-in-thynkcloud): Document every negotiated agreement, communicate rates clearly across departments and review them periodically to keep pricing competitive and transparent.
- [What details are included in the Groups In-House report on Thynk.cloud?](https://faq.thynk.cloud/platform/what-details-are-included-in-the-groups-in-house-report-on-thynkcloud): The report shows group names, arrival and departure dates, assigned rooms or spaces, and banqueting or conference service allocations, helping teams coordinate functions and resources.
- [What discount options are available for packages in Thynk.cloud?](https://faq.thynk.cloud/platform/what-discount-options-are-available-for-packages-in-thynkcloud): Thynk supports manual discounts by amount or percentage, predefined discount rules based on customer or booking criteria, and native Salesforce price books for consistent pricing.
- [What features does Thynk.cloud offer for managing future tasks related to events and calls?](https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-for-managing-future-tasks-related-to-events-and-calls): Thynk shows future tasks alongside call logs, sortable by due date, priority or assignee, and lets users create follow-ups and reminders linked directly to calls or events.
- [What features does Thynk.cloud offer to manage contract lifecycles?](https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-to-manage-contract-lifecycles): Thynk tracks contract stages, renewals and amendments within the platform, keeping sales and catering teams up to date on every contract detail.
- [What features does Thynk.cloud offer to monitor guest room availability in real time?](https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-to-monitor-guest-room-availability-in-real-time): The Guest Room Availability section shows up-to-date bookings, check-ins and vacancies by date range and room type, helping optimise room allocation.
- [What features should I look for in a Meeting & Events software integrated with Opera PMS?](https://faq.thynk.cloud/platform/what-features-should-i-look-for-in-a-meeting-events-software-integrated-with-opera-pms): Look for real-time synchronisation of group bookings, automated lead management and seamless communication with OPERA PMS. Thynk connects OPERA data with Meeting & Events workflows through secure APIs.
- [What impact do changing package dates have on downstream processes in Thynk.cloud?](https://faq.thynk.cloud/platform/what-impact-do-changing-package-dates-have-on-downstream-processes-in-thynkcloud): Changing package dates automatically updates downstream processes such as resource allocation, billing cycles and notifications, keeping operations accurate.
- [What impact does changing guest counts have on package pricing and availability?](https://faq.thynk.cloud/platform/what-impact-does-changing-guest-counts-have-on-package-pricing-and-availability): Changing the guest count automatically recalculates package pricing and availability, keeping offers accurate and supporting efficient resource allocation.
- [What information do I need to generate a BEO in Thynk?](https://faq.thynk.cloud/platform/what-information-do-i-need-to-generate-a-beo-in-thynk): Complete the mandatory event fields and add products and instructions; Thynk then generates the BEO from the booking using your template.
- [What is a Banquet Event Order (BEO) and how does Thynk.cloud streamline its management?](https://faq.thynk.cloud/platform/what-is-a-banquet-event-order-beo-and-how-does-thynkcloud-streamline-its-management): A BEO is a detailed document setting out an event’s specifics, catering and service requirements. Thynk automates BEO creation, editing and distribution for accuracy throughout the event lifecycle.
- [What is a channel hub in hospitality software and how does it improve data integration?](https://faq.thynk.cloud/platform/what-is-a-channel-hub-in-hospitality-software-and-how-does-it-improve-data-integration): In Thynk, the channel hub collects Cvent RFPs, emails, web forms and direct bookings as inquiries in one pipeline, connected to PMS data.
- [What is a hotel CRM and how does it improve property data management?](https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-improve-property-data-management): A hotel CRM manages customer interactions and property data, and Thynk combines Salesforce case management with collaborative tools to keep property data accurate and automate workflows.
- [What is a hotel CRM and how does it integrate with email notifications?](https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-integrate-with-email-notifications): Thynk's hotel CRM sends automatic notifications, logs Outlook emails, uses templates and converts emails into inquiries.
- [What is a hotel CRM and how does it support group booking software?](https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-support-group-booking-software): Thynk's hotel CRM starts group bookings from the client account and attributes group revenue back to it, all on Salesforce.
- [What is a hotel CRM and how does Thynk improve guest management?](https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-thynk-improve-guest-management): Thynk's Salesforce-native hotel CRM manages companies, agencies, bookers and guests with golden records, Outlook integration and full revenue history.
- [What is a PMS account in hospitality software and what role does it play?](https://faq.thynk.cloud/platform/what-is-a-pms-account-in-hospitality-software-and-what-role-does-it-play): A PMS account is the integration point between the hospitality platform and a property management system, synchronising reservations, billing and guest information for unified workflows.
- [What is a venue CRM and how does it support lead management?](https://faq.thynk.cloud/platform/what-is-a-venue-crm-and-how-does-it-support-lead-management): A venue CRM centralises lead management from inquiry to confirmed booking, improving conversion and personalised communication, and Thynk adds automated workflows, Cvent RFP integration and revenue analytics.
- [What is an event management system and how does it integrate with CRS?](https://faq.thynk.cloud/platform/what-is-an-event-management-system-and-how-does-it-integrate-with-crs): An event management system plans and delivers meetings and events, and integrating it with a CRS synchronises room and event space availability to keep inventory accurate and prevent double bookings.
- [What is Booking Pace and how does it help hospitality sales teams?](https://faq.thynk.cloud/platform/what-is-booking-pace-and-how-does-it-help-hospitality-sales-teams): Booking Pace measures how quickly bookings are secured over a period, helping hospitality sales managers forecast revenue accurately, spot market trends and refine sales strategies.
- [What is group booking software and how does it benefit hotel revenue analytics?](https://faq.thynk.cloud/platform/what-is-group-booking-software-and-how-does-it-benefit-hotel-revenue-analytics): Thynk tracks agreed, blocked, forecast and pickup values, syncs them with the PMS and reports them in the GRC report and dashboards for revenue decisions.
- [What is group booking software and how does it benefit hotels?](https://faq.thynk.cloud/platform/what-is-group-booking-software-and-how-does-it-benefit-hotels): Group booking software manages reservations for many guests or rooms under one booking, connecting with PMS and CRS for accurate availability and pricing and supporting lead management across regions.
- [What is hospitality software and how does it improve hotel CRM and event management?](https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-crm-and-event-management): Thynk is a Salesforce-native hospitality platform combining hotel CRM, event management, group bookings and analytics in one data model.
- [What is hospitality software and how does it improve hotel CRM and group bookings?](https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-crm-and-group-bookings): Hospitality software streamlines hotel and venue operations: its CRM centralises guest data for personalised communication, and group booking tools automate room blocks and contract handling.
- [What is hospitality software and how does it improve hotel operations?](https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-operations): Thynk improves hotel operations with one shared booking, PMS synchronisation, tracked BEOs, automated follow-ups and live dashboards.
- [What is hospitality software business segment configuration and how does it benefit hotels?](https://faq.thynk.cloud/platform/what-is-hospitality-software-business-segment-configuration-and-how-does-it-benefit-hotels): Business segment configuration categorises lines of business such as meetings, corporate and leisure so each is managed distinctly, and Thynk lets administrators add and map new segments easily.
- [What is hospitality software integration with Opera PMS and how does it benefit hotels?](https://faq.thynk.cloud/platform/what-is-hospitality-software-integration-with-opera-pms-and-how-does-it-benefit-hotels): Integration connects OPERA PMS with platforms such as Thynk to automate data flow, synchronising guest data, automating workflows and improving reporting accuracy.
- [What is scheduler grouping in Thynk?](https://faq.thynk.cloud/platform/what-is-scheduler-grouping-in-thynk): Scheduler grouping books a group of resources as one unit and automatically reserves each resource in the group.
- [What is the 'Bookings by Type CY' list view in Thynk.cloud?](https://faq.thynk.cloud/platform/what-is-the-bookings-by-type-cy-list-view-in-thynkcloud): The Bookings by Type CY list view groups all current-year bookings by type, giving sales managers quick insight into booking trends.
- [What is the Account Hierarchy feature in Thynk.cloud and how does it benefit hospitality sales managers?](https://faq.thynk.cloud/platform/what-is-the-account-hierarchy-feature-in-thynkcloud-and-how-does-it-benefit-hospitality-sales-manage): Account Hierarchy lets sales managers visualise and manage parent and child accounts in a tree structure, giving better oversight of group and MICE clients.
- [What is the difference between booking status and event status in Thynk.cloud?](https://faq.thynk.cloud/platform/what-is-the-difference-between-booking-status-and-event-status-in-thynkcloud): Booking status reflects the customer’s commitment, such as Pending or Confirmed, while event status reflects the event’s execution stage, such as Scheduled or Completed, so sales and operations are tracked precisely.
- [What is the Event Listing Report in Thynk.cloud and how does it benefit hospitality teams?](https://faq.thynk.cloud/platform/what-is-the-event-listing-report-in-thynkcloud-and-how-does-it-benefit-hospitality-teams): The Event Listing Report gives conference services and banqueting teams a real-time, centralised view of all in-house events for today, this week or this month, supporting logistics and resource planning.
- [What is the impact of exchange rate updates on historical data in venue CRM systems?](https://faq.thynk.cloud/platform/what-is-the-impact-of-exchange-rate-updates-on-historical-data-in-venue-crm-systems): With dated exchange rates, as in Thynk’s venue CRM, rates apply by booking or event date, so an update affects only bookings in the specified date range and past data stays accurate.
- [What is the Lost Business Report in Thynk.cloud and how does it benefit hospitality sales teams?](https://faq.thynk.cloud/platform/what-is-the-lost-business-report-in-thynkcloud-and-how-does-it-benefit-hospitality-sales-teams): The Lost Business Report gives sales managers detailed insight into lost opportunities and their reasons, helping teams refine strategy, improve win rates and grow MICE revenue.
- [What is the purpose of the Linked PMS Account Report in Thynk?](https://faq.thynk.cloud/platform/what-is-the-purpose-of-the-linked-pms-account-report-in-thynk): The Linked PMS Account Report lets sales managers verify synchronisation between PMS accounts and their matching Thynk accounts, keeping sales data aligned.
- [What is the role of a channel hub in hospitality software?](https://faq.thynk.cloud/platform/what-is-the-role-of-a-channel-hub-in-hospitality-software): Thynk's channel hub captures leads from every channel, routes them to the right team and measures conversion and revenue by channel.
- [What is the role of group booking software in managing MICE events effectively?](https://faq.thynk.cloud/platform/what-is-the-role-of-group-booking-software-in-managing-mice-events-effectively): Thynk manages MICE room blocks, PMS sync, multi-block contracts, cut-off dates and linked events in one booking.
- [What is the role of hotel CRM in managing user time zones for event management?](https://faq.thynk.cloud/platform/what-is-the-role-of-hotel-crm-in-managing-user-time-zones-for-event-management): A hotel CRM keeps scheduling and communication aligned with each user’s local time, and Thynk updates user time zones automatically from Salesforce settings.
- [What is the role of lead management in venue CRM and Meeting & Events software?](https://faq.thynk.cloud/platform/what-is-the-role-of-lead-management-in-venue-crm-and-meeting-events-software): Lead management captures, tracks and nurtures potential event clients, ensuring timely follow-up and personalised communication, and connects with CRM, group booking and CRS for a complete client view.
- [What is the role of revenue categories in group booking software for tax differentiation?](https://faq.thynk.cloud/platform/what-is-the-role-of-revenue-categories-in-group-booking-software-for-tax-differentiation): Revenue categories assign products and services to distinct tax treatments, ensuring compliance and precise revenue tracking, and Thynk lets you create customised categories and product lists.
- [What key features does the Thynk.cloud Home Page offer for revenue management?](https://faq.thynk.cloud/platform/what-key-features-does-the-thynkcloud-home-page-offer-for-revenue-management): The Home Page offers dashboard widgets summarising revenue metrics, integrated task management, real-time alerts for important revenue events and quick links to key modules.
- [What key features make PMS Accounts in Thynk essential for managing partner relationships?](https://faq.thynk.cloud/platform/what-key-features-make-pms-accounts-in-thynk-essential-for-managing-partner-relationships): PMS Accounts provide enhanced tracking of partner interactions, customisable views and a native Salesforce foundation for a unified view of each relationship.
- [What key features should I consider when selecting group booking software for hotels?](https://faq.thynk.cloud/platform/what-key-features-should-i-consider-when-selecting-group-booking-software-for-hotels): Look for integration with CRS and PMS for inventory management, comprehensive lead management for inquiries, and strong support for Global Sales Office coordination.
- [What key information does the Linked PMS Account Report provide?](https://faq.thynk.cloud/platform/what-key-information-does-the-linked-pms-account-report-provide): The report shows PMS account names, matched Thynk accounts, match status and last sync date, giving a clear overview of account synchronisation.
- [What makes Thynk different from other hospitality platforms?](https://faq.thynk.cloud/platform/what-makes-thynk-different-from-other-hospitality-platforms): Thynk is built natively on Salesforce, giving hotels and venues enterprise-grade security, scalability and access to the Salesforce application ecosystem, with hospitality-specific modules designed by industry experts.
- [What mobile capabilities does Thynk offer?](https://faq.thynk.cloud/platform/what-mobile-capabilities-does-thynk-offer): Thynk runs on the Salesforce mobile app for iOS and Android, so staff have full functionality on the go. Any process, layout, automation or field update is immediately available on mobile.
- [What nationality statistics does Thynk provide?](https://faq.thynk.cloud/platform/what-nationality-statistics-does-thynk-provide): Thynk reports bednights by guest nationality, including for agencies and corporate accounts.
- [What permissions are required to send emails through Thynk.cloud?](https://faq.thynk.cloud/platform/what-permissions-are-required-to-send-emails-through-thynkcloud): You need the appropriate user permissions assigned to your account, which keeps distribution of sales documents such as contracts and BEOs secure and controlled.
- [What permissions do I need to access booking data in Thynk.cloud?](https://faq.thynk.cloud/platform/what-permissions-do-i-need-to-access-booking-data-in-thynkcloud): Your user role in Thynk needs the appropriate access permissions to view and filter booking data; your system administrator can grant the necessary rights.
- [What real-time features do Kitchen Reports offer to improve kitchen operations?](https://faq.thynk.cloud/platform/what-real-time-features-do-kitchen-reports-offer-to-improve-kitchen-operations): Kitchen Reports show food order status and preparation times in real time and highlight urgent items, helping kitchen teams prioritise and keep pace with event demands.
- [What reporting features does Thynk.cloud offer for monitoring sales activities?](https://faq.thynk.cloud/platform/what-reporting-features-does-thynkcloud-offer-for-monitoring-sales-activities): Thynk provides customisable reports and dashboards, including the Activity Summary Report, which tracks calls by date, team member or call type to help improve outreach and conversion.
- [What revenue analytics advantages does Thynk offer hotels?](https://faq.thynk.cloud/platform/what-revenue-analytics-advantages-does-thynk-offer-hotels): Thynk analytics covers pipeline, pace, room blocks and sales performance on one Salesforce data model, aligned with PMS actuals.
- [What revenue analytics features are essential in hospitality software like Thynk?](https://faq.thynk.cloud/platform/what-revenue-analytics-features-are-essential-in-hospitality-software-like-thynk): Essential features include demand forecasting, tracking group and MICE revenue, monitoring channel performance via CRS and channel hubs, and measuring lead conversion to optimise pricing and function space.
- [What role do revenue analytics play in hospitality software platforms like Thynk?](https://faq.thynk.cloud/platform/what-role-do-revenue-analytics-play-in-hospitality-software-platforms-like-thynk): Thynk's revenue analytics covers sales contribution, pipeline forecasts and room block performance in drag-and-drop dashboards built on live Salesforce data.
- [What role does group booking software play in managing shoulder dates for hotel blocks?](https://faq.thynk.cloud/platform/what-role-does-group-booking-software-play-in-managing-shoulder-dates-for-hotel-blocks): Group booking software manages shoulder dates, the pre- and post-event dates offered at group rates, alongside the main block, synchronising availability and pricing with PMS and CRS.
- [What role does revenue analytics play in group booking software and GSO?](https://faq.thynk.cloud/platform/what-role-does-revenue-analytics-play-in-group-booking-software-and-gso): Thynk reports group pipeline, room block pickup, GSO contribution and conversion, giving one consistent view for group strategy.
- [What role does Salesforce play in Thynk’s Linked PMS Account Report functionality?](https://faq.thynk.cloud/platform/what-role-does-salesforce-play-in-thynks-linked-pms-account-report-functionality): Thynk is built on Salesforce, whose data synchronisation and custom configuration capabilities power account matching in the Linked PMS Account Report, keeping PMS data and sales accounts aligned.
- [What Salesforce capabilities support Thynk.cloud’s event instruction tracking?](https://faq.thynk.cloud/platform/what-salesforce-capabilities-support-thynkclouds-event-instruction-tracking): Thynk is built on Salesforce, whose secure, scalable cloud infrastructure provides reliable access to booking instructions and BEO day details.
- [What security and compliance features support managing bookings in Thynk.cloud?](https://faq.thynk.cloud/platform/what-security-and-compliance-features-support-managing-bookings-in-thynkcloud): Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, with permissions, audit logging, approvals and encryption for bookings.
- [What security measures does Thynk.cloud implement to control access to bookings and sensitive information?](https://faq.thynk.cloud/platform/what-security-measures-does-thynkcloud-implement-to-control-access-to-bookings-and-sensitive-informa): Thynk uses role-based access, sharing settings, SSO with MFA and audit trails, and is ISO/IEC 27001 certified and SOC 2 Type II compliant.
- [What should hospitality teams consider when using multi-edit and multi-delete features in Thynk.cloud?](https://faq.thynk.cloud/platform/what-should-hospitality-teams-consider-when-using-multi-edit-and-multi-delete-features-in-thynkcloud): Confirm the edited fields apply to every selected booking and review changes before applying them; for deletions, check dependent records and user permissions first.
- [What steps do I take to configure ERBM in Thynk.cloud for user permissions?](https://faq.thynk.cloud/platform/what-steps-do-i-take-to-configure-erbm-in-thynkcloud-for-user-permissions): Go to User Management in Thynk and map the corresponding Salesforce roles and profiles to the roles defined in Thynk to configure Enterprise Role-Based Management.
- [What steps should be taken if a doubtful group inquiry requests a proposal later?](https://faq.thynk.cloud/platform/what-steps-should-be-taken-if-a-doubtful-group-inquiry-requests-a-proposal-later): Update the inquiry’s status to reflect the increased interest, then use Thynk’s proposal generation tools to create and send the offer quickly.
- [What steps should I follow to check availability within Thynk.cloud?](https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-check-availability-within-thynkcloud): Open the Bookings module, select the date and time range, review available rooms, equipment and services, and confirm they meet your event requirements.
- [What steps should I follow to ensure the Sync Flag is set to TRUE when a Guest Record is updated in MEWS?](https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-ensure-the-sync-flag-is-set-to-true-when-a-guest-record-is-updated-in-): In Thynk’s Sliced Bread Rules, update the rule that processes Mews guest records so it sets the SFMC Sync Flag to TRUE on create or update, then test and confirm the Salesforce contact reflects it.
- [What steps should I follow to search for a specific company in Thynk.cloud?](https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-search-for-a-specific-company-in-thynkcloud): Log in to Thynk, open Accounts & Contacts and enter the company name in the search bar to reach its profile and booking data.
- [What steps should I take if I find unmatched PMS accounts with revenue in Thynk?](https://faq.thynk.cloud/platform/what-steps-should-i-take-if-i-find-unmatched-pms-accounts-with-revenue-in-thynk): Find the reason for the missing mapping, update or create the corresponding Thynk accounts, then re-run the report to confirm all revenue is matched.
- [What tools does Thynk.cloud provide to identify key contacts for sales and catering?](https://faq.thynk.cloud/platform/what-tools-does-thynkcloud-provide-to-identify-key-contacts-for-sales-and-catering): Thynk lets you search contacts linked to an account and view detailed profiles with roles, communication history and preferences, so you can quickly identify decision-makers and influencers.
- [What tools does Thynk.cloud provide to monitor and update function room capacities?](https://faq.thynk.cloud/platform/what-tools-does-thynkcloud-provide-to-monitor-and-update-function-room-capacities): The Property Admin dashboard lets you configure and update room capacities, and automated alerts notify administrators when bookings approach capacity limits.
- [What types of reports and analyses are available for controlling net revenue, daily pick-up, source code, and historical revenue, and how does this data compare to budget?](https://faq.thynk.cloud/platform/what-types-of-reports-and-analyses-are-available-for-controlling-net-revenue-daily-pick-up-source-co): Thynk includes a full BI tool built on Salesforce Tableau CRM. The BOB Position Review compares your business on the books with budget and forecast, alongside pickup, source and historical revenue analysis.
- [What types of resources are available through the Thynk Community?](https://faq.thynk.cloud/platform/what-types-of-resources-are-available-through-the-thynk-community): Members can access technical documentation, implementation guides, use cases, webinars and training sessions to stay current with platform features and get the most from Thynk.
- [Where can I see booking or event revenue?](https://faq.thynk.cloud/platform/where-can-i-see-booking-or-event-revenue): Thynk includes full revenue analytics, with revenue shown in reports such as Business on the Books and Guest Room Control, plus budgets, forecasts and space-to-room revenue analysis.
- [Where do I find and manage rooming lists in Thynk?](https://faq.thynk.cloud/platform/where-do-i-find-and-manage-rooming-lists-in-thynk): Rooming lists sit on the booking's room block, where you add, edit, import and sync guests with the PMS.
- [Where do I find contracts, proforma invoices and other customer documents in Thynk?](https://faq.thynk.cloud/platform/where-do-i-find-contracts-proforma-invoices-and-other-customer-documents-in-thynk): Documents are stored on the booking and account and can be found with global search, with status and versions shown.
- [Where do I find the contracts I have sent to customers in Thynk?](https://faq.thynk.cloud/platform/where-do-i-find-the-contracts-i-have-sent-to-customers-in-thynk): Contracts are stored on the booking and account, and a filtered contracts list view shows them all with their status.
- [Which email services can be integrated with Thynk.cloud for seamless communication?](https://faq.thynk.cloud/platform/which-email-services-can-be-integrated-with-thynkcloud-for-seamless-communication): Thynk integrates with Outlook and Office 365, logs emails automatically, works from Outlook and converts emails into inquiries.
- [Why structure accounts with parent-child relationships in Thynk?](https://faq.thynk.cloud/platform/why-structure-accounts-with-parent-child-relationships-in-thynk): Parent-child accounts roll up revenue to the head office, give GSO and local teams one view and support corporate agreements.

## Optional

- [Full corpus](https://faq.thynk.cloud/llms-full.txt): every canonical answer as Markdown
- [About Thynk](https://faq.thynk.cloud/about): the entity description and citation rules