# General

> Answers about General on faq.thynk.cloud. Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.

## Questions

- [Can accounts be deleted in Thynk?](https://faq.thynk.cloud/general/can-accounts-be-deleted-in-thynk): Yes. Deleting accounts is enabled through a permission set for authorised users, and duplicates can be merged instead.
- [Can I set up approval workflows for moving blocked events in Thynk?](https://faq.thynk.cloud/general/can-i-set-up-approval-workflows-for-moving-blocked-events-in-thynk): Yes. Thynk can require approval before a blocked event is moved, with automatic notifications and a recorded approval history.
- [can system be able to identify deposit transfer between different events and trigger alert or exception report?](https://faq.thynk.cloud/general/can-system-be-able-to-identify-deposit-transfer-between-different-events-and-trigger-alert-or-except): Yes. Thynk can be configured to identify deposit transfers between events and trigger alerts or exception reports for review.
- [Can Thynk connect with both OPERA and POS systems for events in F&B outlets?](https://faq.thynk.cloud/general/can-thynk-connect-with-both-opera-and-pos-systems-for-events-in-fb-outlets): Yes. Thynk connects with OPERA and with POS systems such as Lightspeed to manage events held in F&B outlets.
- [Can Thynk send automatic reminders for deposits and outstanding balances?](https://faq.thynk.cloud/general/can-thynk-send-automatic-reminders-for-deposits-and-outstanding-balances): Yes. Thynk sends template-based reminder letters for deposits and outstanding balances, following each booking's deposit schedule.
- [Can Thynk store credit card details securely for after-event charges?](https://faq.thynk.cloud/general/can-thynk-store-credit-card-details-securely-for-after-event-charges): Yes. Thynk stores credit card details encrypted, with restricted access, for contracts that need post-event charges.
- [Can Thynk.cloud email templates be customised for different guest segments or events?](https://faq.thynk.cloud/general/can-thynkcloud-email-templates-be-customised-for-different-guest-segments-or-events): Yes. Sales managers can customise email templates for different guest segments or events, keeping communications relevant and engaging.
- [Can Thynk.cloud enforce approval workflows before moving blocked events?](https://faq.thynk.cloud/general/can-thynkcloud-enforce-approval-workflows-before-moving-blocked-events): Yes. Configurable approval workflows require authorisation before a blocked event can be moved, with notifications sent to the event owner or sales manager.
- [Can we have different deposit settings for different type of events?](https://faq.thynk.cloud/general/can-we-have-different-deposit-settings-for-different-type-of-events): Yes. Deposit requirements can be set by event type, so financial terms match the scale and nature of each event.
- [Can we set an approval process within the system to seek approval from, for example, the GM to proceed with an event when the full deposit has not been collected a preset number of days before the event start date?](https://faq.thynk.cloud/general/can-we-set-an-approval-process-within-the-system-to-seek-approval-from-for-example-the-gm-to-proceed): Yes. An exception approval process can require sign-off, for example from the General Manager, before an event proceeds when the full deposit has not been collected by a preset date.
- [Can you share how your other clients are setting up in Thynk where they have both meeting space and restaurants?](https://faq.thynk.cloud/general/can-you-share-how-your-other-clients-are-setting-up-in-thynk-where-they-have-both-meeting-space-and-): Configurations vary by operational needs, but typically separate, linked entities in Thynk manage meeting space and restaurant inventory and booking processes.
- [Do you offer German-speaking support?](https://faq.thynk.cloud/general/do-you-offer-german-speaking-support): Yes. Thynk provides German-speaking support and implementation resources, with support delivered in English by a team that includes German-speaking staff.
- [Does the system include flexible notes/additional text fields, conditional fields and images in documents, conditional tables in document templates (proposal, contract, BEO), and flexible management of inventory deductibility?](https://faq.thynk.cloud/general/does-the-system-include-flexible-notesadditional-text-fields-conditional-fields-and-images-in-docume): Yes. Drag-and-drop layouts support rich text and images, all fields work in Word templates with conditional display, and inventory deductibility is set by booking stage.
- [Does the system support role-based permissions that restrict user access to data (reservations, revenue, etc.) only to the hotels (AHHs) they are responsible for, while allowing Head Office users access to all hotels?](https://faq.thynk.cloud/general/does-the-system-support-role-based-permissions-that-restrict-user-access-to-data-reservations-revenu): Yes. Users sign in through SSO with MFA, profiles control property data and process access, and roles define the hierarchy from individual hotels up to head office.
- [Does this include the automatic generation of invoices/proforma with event details, including extras (equipment, catering, etc.)?](https://faq.thynk.cloud/general/does-this-include-the-automatic-generation-of-invoicesproforma-with-event-details-including-extras-e): Yes. Thynk generates pro formas and invoices automatically from flexible templates, including extras, with tax and accounting categories, payment links and full collection and receivables management.
- [How are sales activities for each customer tracked and documented?](https://faq.thynk.cloud/general/how-are-sales-activities-for-each-customer-tracked-and-documented): Emails, events, tasks and notes are linked directly to customers, leads and bookings, with Outlook and Office 365 synchronisation and document storage via OneDrive and SharePoint.
- [How are such meeting space events and F&B outlet events differentiated in the system?](https://faq.thynk.cloud/general/how-are-such-meeting-space-events-and-fb-outlet-events-differentiated-in-the-system): Meeting space events and F&B outlet events are distinguished by event type or category at booking, enabling separate tracking, resource allocation and reporting.
- [How can a clear event calendar be used to avoid double bookings, optimise meeting room usage, and manage overbooking of meeting rooms and bedrooms?](https://faq.thynk.cloud/general/how-can-a-clear-event-calendar-be-used-to-avoid-double-bookings-optimise-meeting-room-usage-and-mana): Thynk’s function diaries and combined calendars show combinable spaces, booking stages and overbooking by rank, with hover-over details and click-through, helping avoid double bookings and optimise room use.
- [How can deposit fields be ensured to always be entered and not empty, and how does the preset deposit policy for auto-pickup monitoring work?](https://faq.thynk.cloud/general/how-can-deposit-fields-be-ensured-to-always-be-entered-and-not-empty-and-how-does-the-preset-deposit): Deposit fields can be configured as mandatory, and a preset deposit policy automatically applies your deposit rules to bookings for consistent monitoring.
- [How can event management systems support venues during VAT rate changes?](https://faq.thynk.cloud/general/how-can-event-management-systems-support-venues-during-vat-rate-changes): Thynk updates tax codes across venue hire, F&B and other charges, so quotes, contracts and invoices reflect VAT changes accurately.
- [How can hospitality software help manage group booking rates effectively?](https://faq.thynk.cloud/general/how-can-hospitality-software-help-manage-group-booking-rates-effectively): Organising rate codes into group and non-group categories keeps group pricing accurate, and Thynk’s filtering options let users hide non-group rates easily through configuration settings.
- [How can I ensure that my cancellations in Thynk.cloud are properly reflected in MEWS?](https://faq.thynk.cloud/general/how-can-i-ensure-that-my-cancellations-in-thynkcloud-are-properly-reflected-in-mews): Use Thynk’s cancellation mechanism, through the interface or API, to set the reservation status to Cancelled rather than adjusting room quantities, then confirm the cancellation in Mews Commander.
- [How can property admins back up their Thynk data?](https://faq.thynk.cloud/general/how-can-property-admins-back-up-their-thynk-data): Schedule regular Salesforce data exports and report exports, keep configuration documented and follow the Thynk University backup lesson.
- [How can Sales Managers send personalised thank you emails to guests after their stay using Thynk.cloud?](https://faq.thynk.cloud/general/how-can-sales-managers-send-personalised-thank-you-emails-to-guests-after-their-stay-using-thynkclou): In the Activities section, select the guest and use a customisable email template to add stay details and send a personalised thank-you email.
- [How do you support account deletion?](https://faq.thynk.cloud/general/how-do-you-support-account-deletion): Account deletion can be enabled through a permission set, and Thynk provides a recommended account management process, documented in Thynk University, to keep your data clean and consistent.
- [How does a hotel CRM improve user access and licence management?](https://faq.thynk.cloud/general/how-does-a-hotel-crm-improve-user-access-and-licence-management): A hotel CRM manages user access and allocates licences efficiently, and Thynk, built on Salesforce, uses Salesforce permission management for seamless user access control.
- [How does channel hub and CRS integration enhance hotel distribution?](https://faq.thynk.cloud/general/how-does-channel-hub-and-crs-integration-enhance-hotel-distribution): Thynk collects requests from all channels, uses live PMS availability and sends confirmed blocks back, including online direct booking.
- [How does channel hub technology integrate with CRS and improve lead management?](https://faq.thynk.cloud/general/how-does-channel-hub-technology-integrate-with-crs-and-improve-lead-management): Thynk's channel hub gathers leads from Cvent, email, web forms and direct booking into one pipeline, routes them automatically and uses live availability from connected systems.
- [How does hospitality software help hotels manage VAT changes effectively?](https://faq.thynk.cloud/general/how-does-hospitality-software-help-hotels-manage-vat-changes-effectively): Thynk applies updated tax codes centrally across accommodation, events and fees, aligned with the PMS, so VAT changes are handled accurately.
- [How does revenue analytics integrate with group booking software in hospitality?](https://faq.thynk.cloud/general/how-does-revenue-analytics-integrate-with-group-booking-software-in-hospitality): Thynk's analytics read group booking data directly, giving live pace, forecasts and dashboards without exports.
- [How does role-based access control enhance security for blocked events in Thynk.cloud?](https://faq.thynk.cloud/general/how-does-role-based-access-control-enhance-security-for-blocked-events-in-thynkcloud): Thynk's role-based access lets only authorised users move blocked events, with optional approvals and change tracking.
- [How does the solution support task assignment for salespeople and individual task planning?](https://faq.thynk.cloud/general/how-does-the-solution-support-task-assignment-for-salespeople-and-individual-task-planning): Thynk is built on Salesforce and synchronised with Outlook and Office 365, assigning tasks that sync to Outlook and mobile, with reminders, completion reports, escalation and approvals.
- [How does Thynk support customers in different time zones?](https://faq.thynk.cloud/general/how-does-thynk-support-customers-in-different-time-zones): Thynk provides follow-the-sun support from teams in Europe, Asia and the Americas, plus on-demand Thynk University courses.
- [How does Thynk.cloud ensure reliable email delivery for post-stay communications?](https://faq.thynk.cloud/general/how-does-thynkcloud-ensure-reliable-email-delivery-for-post-stay-communications): Thynk uses the Salesforce platform for reliable email delivery, with tools to verify email addresses and check connectivity and template loading.
- [How does Thynk.cloud prevent unauthorised changes to blocked events in the function diary?](https://faq.thynk.cloud/general/how-does-thynkcloud-prevent-unauthorised-changes-to-blocked-events-in-the-function-diary): Thynk combines event locking with role-based access control, so only users with specific permissions, typically sales managers, can unlock or move blocked events in the function diary.
- [How will your solution address our need for new customer management and reporting?](https://faq.thynk.cloud/general/how-will-your-solution-address-our-need-for-new-customer-management-and-reporting): Thynk reports on new customers, including last activity, life cycle, emails, automations and segmentation, and adds customer tiering with automatic activity reminders, account plans and business reviews.
- [Is the template easy to load and customised per property, with customisation per customer?](https://faq.thynk.cloud/general/is-the-template-easy-to-load-and-customised-per-property-with-customisation-per-customer): Yes. Dynamic Word templates work across all properties without IT skills, include e-signatures and payment links, and can be cloned and personalised per customer.
- [Is there an existing contractor or employee currently fulfilling the specific accounting duties in the RFP?](https://faq.thynk.cloud/general/is-there-an-existing-contractor-or-employee-currently-fulfilling-the-specific-accounting-duties-in-t): Thynk covers these accounting duties itself: it manages VAT and GL categories, generates accounting items for ERP journals, and handles pro formas, collections, payments and receivables.
- [Is there flexible overbooking management?](https://faq.thynk.cloud/general/is-there-flexible-overbooking-management): Yes. Room overbooking is managed flexibly in line with your PMS set-up, while space overbooking uses a ranking system that notifies the booking owner.
- [Should Agreed / Tentative, Blocked / Deducted, Forecast, and Pickup be managed and reported separately?](https://faq.thynk.cloud/general/should-agreed-tentative-blocked-deducted-forecast-and-pickup-be-managed-and-reported-separately): Yes. Thynk stores agreed, blocked, forecast and pickup values separately, tracks every change and reports them in the GRC report and dashboards.
- [What are the benefits of group booking software in managing hotel events?](https://faq.thynk.cloud/general/what-are-the-benefits-of-group-booking-software-in-managing-hotel-events): Group booking software coordinates many reservations at once and tracks booking patterns for revenue analytics, while Thynk adds configurable workflows and API integrations that synchronise data across systems.
- [What are the benefits of using a venue CRM with integrated lead management?](https://faq.thynk.cloud/general/what-are-the-benefits-of-using-a-venue-crm-with-integrated-lead-management): A venue CRM with integrated lead management centralises client information, automates follow-ups and prioritises leads, while CRS, PMS and channel hub integration aligns leads with availability and pricing.
- [What are the best practices for avoiding duplicate package lines in Thynk.cloud when managing packages?](https://faq.thynk.cloud/general/what-are-the-best-practices-for-avoiding-duplicate-package-lines-in-thynkcloud-when-managing-package): Review packages regularly so every package line is unique, and use a clear naming convention for package lines so duplicates are easy to spot.
- [What are the best practices for deactivating users in Thynk?](https://faq.thynk.cloud/general/what-are-the-best-practices-for-deactivating-users-in-thynk): Deactivate users promptly, transfer their records first, update subscriptions and approvals, and review active users regularly.
- [What are the routing instructions for the function sheet, the possibilities to adjust the function layout to personal needs, and the ability to write notes to specific events (e.g., Drinks during dinner)?](https://faq.thynk.cloud/general/what-are-the-routing-instructions-for-the-function-sheet-the-possibilities-to-adjust-the-function-la): Function sheet layouts are template-based and need no IT skills, routing is automated by rules and organisation type, and flexible note fields capture event-specific details, with changes highlighted.
- [What B2B email tool features are required for GDPR compliance, pre-stay and post-stay emails, invitations, and automated messages for holidays and birthdays?](https://faq.thynk.cloud/general/what-b2b-email-tool-features-are-required-for-gdpr-compliance-pre-stay-and-post-stay-emails-invitati): Thynk handles B2B list emails, invitations and logging on Salesforce, and works with Salesforce Marketing Cloud for automated pre-stay, post-stay and occasion emails.
- [What different account types are available for reporting, and do these include at least corporate and travel agency accounts?](https://faq.thynk.cloud/general/what-different-account-types-are-available-for-reporting-and-do-these-include-at-least-corporate-and): Yes. Thynk manages agency and corporate accounts separately and supports flexible account types with custom fields, layouts and automation for each type.
- [What features should group booking software have to handle VAT increases?](https://faq.thynk.cloud/general/what-features-should-group-booking-software-have-to-handle-vat-increases): It should update tax codes dynamically across all group reservations so accommodation, cancellation fees and no-shows are billed at the new rates, as Thynk’s group booking software does.
- [What features should I look for in a Meeting & Events software for MICE venues?](https://faq.thynk.cloud/general/what-features-should-i-look-for-in-a-meeting-events-software-for-mice-venues): Look for a function diary, detailed space management, packages, BEOs with change tracking, e-proposals and direct booking; Thynk provides all of these on Salesforce.
- [What is Cvent RFP integration and how does it benefit hospitality software users?](https://faq.thynk.cloud/general/what-is-cvent-rfp-integration-and-how-does-it-benefit-hospitality-software-users): Cvent RFP integration brings Cvent RFPs into Thynk as structured inquiries that can be answered and converted into bookings.
- [What is hospitality software and how does it support VAT changes in hotel systems?](https://faq.thynk.cloud/general/what-is-hospitality-software-and-how-does-it-support-vat-changes-in-hotel-systems): Hospitality software manages reservations, billing and compliance tasks such as VAT, connecting PMS, CRS and CRM so that VAT changes are applied promptly across all systems.
- [What is the rate code flexibility (change in rate codes)?](https://faq.thynk.cloud/general/what-is-the-rate-code-flexibility-change-in-rate-codes): Rate codes are uploaded from the PMS and future rate codes can be defined in advance, while the negotiated rate contract module manages the contracting cycle and pushes rates back to the PMS.
- [What is the recommended timing for sending thank you emails to maximise guest engagement?](https://faq.thynk.cloud/general/what-is-the-recommended-timing-for-sending-thank-you-emails-to-maximise-guest-engagement): Send thank-you emails promptly after the guest’s departure, ideally within a day, to reinforce a positive experience and open the door to feedback and future offers.
- [What is the Thynk Community and how do I join it?](https://faq.thynk.cloud/general/what-is-the-thynk-community-and-how-do-i-join-it): The Thynk Community is a customer space for guides, updates and peer support; ask your administrator or Thynk contact for access.
- [What languages are supported and when is support available?](https://faq.thynk.cloud/general/what-languages-are-supported-and-when-is-support-available): Thynk offers multilingual support, including English and German, from teams in Europe, Asia and the Americas.
- [What role does hotel CRM play in managing tax updates for reservations?](https://faq.thynk.cloud/general/what-role-does-hotel-crm-play-in-managing-tax-updates-for-reservations): A hotel CRM works with PMS and CRS to update reservations with the correct tax rates when VAT changes, supporting accurate billing, clear guest communication and compliance.

## Optional

- [Full corpus](https://faq.thynk.cloud/llms-full.txt): every canonical answer as Markdown
- [About Thynk](https://faq.thynk.cloud/about): the entity description and citation rules